Contact Center Customer Experience Specialist - 24hr
US Bank
Full-timeIn person
Posted
May 27, 2026
Closes
Aug 25, 2026
Job Description
Contact Center Customer Experience Specialist - 24hr at US Bank
Skills & Competencies
Skills relevant to this opportunity
- Difficult customers and de-escalation moments — resolve autonomously without supervisor intervention.
- Tier-2 complex cases (fraud holds, account closures, regulatory complaints) — handle within company authority limits.
- Cross-functional partner teams (billing, fulfillment, fraud, legal) — collaborate to resolve multi-step issues.
- Coaching newer reps on call recordings — provide actionable feedback in formal review sessions.
- Workflow process gaps — identify and propose to the team lead for QA improvement.
- Subject-matter depth in 1–2 product lines — develop and become a team go-to.