Customer Service Rep
Wellstar Health
Full-timeIn person
- Multi-channel coverage (phone, chat, email simultaneously) — handle a routine queue without quality loss.
- Customer objections and negotiation requests — handle within authority limits without escalating routinely.
- Cross-sell and retention scripts — apply naturally on appropriate calls to hit team metrics.
- Recurring escalation patterns — recognize early and route to the right specialist team.
- Soft-skills techniques (empathy statements, paraphrase, summary close) — apply reliably during difficult calls.
- QA scorecards and call-coaching feedback — incorporate consistently to maintain quality targets.
