Licensed Customer Service Team Leader

Ameriprise

Full-timeIn person

Posted

Sep 1, 2026

Closes

Nov 30, 2026

Job Description

Licensed Customer Service Team Leader

Skills & Competencies

Skills relevant to this opportunity

Multi-channel coverage (phone, chat, email simultaneously) — handle a routine queue without quality loss.
Customer objections and negotiation requests — handle within authority limits without escalating routinely.
Cross-sell and retention scripts — apply naturally on appropriate calls to hit team metrics.
Recurring escalation patterns — recognize early and route to the right specialist team.
Soft-skills techniques (empathy statements, paraphrase, summary close) — apply reliably during difficult calls.
QA scorecards and call-coaching feedback — incorporate consistently to maintain quality targets.