Mortgage Servicing - Customer Service Representative
Leidos
Full-timeIn person
Posted
Oct 29, 2026
Closes
Jan 27, 2027
Job Description
Mortgage Servicing - Customer Service Representative
Skills & Competencies
Skills relevant to this opportunity
Applicant financial status — analyze income statements, credit scores, and debt-to-income ratios independently to assess loan feasibility for standard residential cases.
Loan product recommendations — match applicants to appropriate loan types and terms based on financial profiles with routine supervisory check-ins.
Loan approval decisions — approve applications within assigned authority limits and escalate those exceeding thresholds to management per institutional policy.
Client interviews — conduct structured intake meetings with applicants to gather complete financial and property information with minimal direction.
Credit file maintenance — review and update credit and loan files on a recurring basis to ensure accuracy and regulatory compliance in the loan management system.
Financial documentation review — compile and cross-reference corporate financial statements, tax returns, and appraisals to support underwriting decisions.
