Patient and family interviews — conduct independently to identify care-related problems and document findings using CRM tools in an outpatient clinic.
Referrals to health care services — evaluate patient needs and match to appropriate community or facility resources with reduced oversight in a hospital setting.
Complaint investigations — follow up with medical staff and patients to confirm satisfactory resolution within established timeframes in a multi-department facility.
Policy and procedure explanations — deliver clearly to patients and families using combined medical and administrative knowledge in a busy clinic environment.
Community resource knowledge — maintain and update a working database of local health and social services for routine patient referral use.
Coordination across care teams — schedule and facilitate information exchange between nursing, administrative, and ancillary staff on behalf of patients in an acute care unit.
