Special Agent (Lateral)
U.S. Capitol Police
Full-timeIn person
- Passenger identity and destination records — review and reconcile documentation independently to issue boarding passes for multi-leg itineraries.
- Lost or delayed baggage reports — trace misdirected luggage using airline tracking systems and update customers with status information.
- Cargo and baggage routing — check items against manifest data and direct passengers to correct loading zones without constant oversight.
- Customer travel preferences — confer with travelers to assess seating, routing, and service needs and match available options accordingly.
- Space availability and booking — determine seat or reservation availability across multiple dates and confirm assignments using scheduling software.
- Travel insurance and ancillary documents — assemble and issue policies, vouchers, and itinerary packages accurately for routine and connecting trips.
