Professional Collection Specialist® (PCS)
ACA International
Learn essential compliance requirements and negotiation skills to show consumers, clients, and colleagues your dedication to collecting effectively and respectfully in compliance with the Fair Debt Collection Practice Act (FDCPA). This essential designation is suitable for onboarding new staff, as well as updating experienced collection professionals with these must-have skills.
Duration
Not specified
Credits
Not specified
Cost
Not specified
Format
Online
Skills developed through this program
- Knowledge of Fair Debt Collection Practices Act Requirements and Compliance
- Apply Negotiation Skills In Consumer Debt Collection Interactions
- Conduct Consumer Interactions Effectively and Respectfully Per Industry Standards
- Apply Compliance Requirements In Debt Collection Operations
Occupations this program prepares you for
Detailed information about this program
Learn essential compliance requirements and negotiation skills to show consumers, clients, and colleagues your dedication to collecting effectively and respectfully in compliance with the Fair Debt Collection Practice Act (FDCPA). This essential designation is suitable for onboarding new staff, as well as updating experienced collection professionals with these must-have skills. Target Audience Collectors Anyone with consumer interactions Anyone new to the collection industry Difficulty Level No previous collection experience required
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.