Patient Service Specialist | Blackhawk Technical College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 29-2099.08

Skills

Active ListeningService OrientationSocial PerceptivenessCoordinationReading ComprehensionSpeakingPersuasionCritical Thinking

Knowledge

Customer and Personal ServiceMedicine and DentistrySociology and AnthropologyAdministrativePsychology

Abilities

Oral ComprehensionOral ExpressionWritten ComprehensionWritten ExpressionDeductive ReasoningInductive ReasoningNear VisionSpeech RecognitionSpeech ClarityProblem Sensitivity

Tasks

Coordinate communication between patients, family members, medical staff, administrative staff, or r
Interview patients or their representatives to identify problems relating to care.
Refer patients to appropriate health care services or resources.

Technology

Medical softwareCustomer relationship management CRM softwareOffice suite softwareData base user interface and query softwareVideo conferencing software

Tools

Computer data input scannersComputer laser printersDesktop computersLaptop computersLaser facsimile machinesLaser printersMulti-line telephone systemsPersonal computersPhotocopying equipment

Work Values

RelationshipsAchievementSupportWorking ConditionsIndependenceRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium29-2099.08	Patient Representatives	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Patient and family interviews — conduct independently to identify care-related problems and document findings using CRM tools in an outpatient clinic.
Referrals to health care services — evaluate patient needs and match to appropriate community or facility resources with reduced oversight in a hospital setting.
Complaint investigations — follow up with medical staff and patients to confirm satisfactory resolution within established timeframes in a multi-department facility.
Policy and procedure explanations — deliver clearly to patients and families using combined medical and administrative knowledge in a busy clinic environment.
Community resource knowledge — maintain and update a working database of local health and social services for routine patient referral use.
Coordination across care teams — schedule and facilitate information exchange between nursing, administrative, and ancillary staff on behalf of patients in an acute care unit.
Patient education materials — draft and revise brochures or newsletters using word processing software to reflect current departmental policies and services.
Social perceptiveness — apply during patient interactions to detect distress or misunderstanding and adjust communication approach in a culturally diverse clinical environment.
Time management — prioritize concurrent patient cases and administrative tasks to meet response deadlines in a high-volume outpatient setting.
Video conferencing software — conduct remote patient consultations and follow-up meetings with care teams in telehealth-enabled healthcare facilities.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.