Team Leader | Cincinnati State Technical and Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 35-3023.00

Skills

Active ListeningSocial PerceptivenessService OrientationCoordination

Knowledge

Customer and Personal ServiceEnglish LanguageFood ProductionMathematics

Abilities

Oral ComprehensionOral ExpressionNear VisionSpeech RecognitionSpeech ClarityTime SharingTrunk StrengthInformation OrderingManual DexterityProblem Sensitivity

Tasks

Accept payment from customers, and make change as necessary.
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Request and record customer orders, and compute bills, using cash registers, multi-counting machines
Check and monitor food temperatures while cooking.

Technology

Point of sale POS softwareWeb page creation and editing softwareData base user interface and query softwareSpreadsheet softwareOffice suite software

Tools

Automatic dicersAutomatic peelersAutomatic slicersBarcode scannersBlendersBroilersCan openersCappuccino makersCarbonated beverage dispensersCash registersChefs' knivesCoffee makersCommercial coffee grindersCommercial coffeemakersCommercial cooking ovens

Work Values

RelationshipsSupportWorking ConditionsIndependenceAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium35-3023.00	Fast Food and Counter Workers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Customer orders — record and compute accurately using POS software or cash register with minimal oversight during a standard shift.
Multiple customer requests — coordinate and prioritize in sequence to maintain efficient service flow at a fast-food counter.
Cash drawer receipts and payments — balance at shift end following standard reconciliation procedures with occasional supervisor review.
Food, beverage, and dessert items — serve promptly and correctly across varied service settings including dine-in, carry-out, and drive-through.
Customer complaints — address calmly and resolve routine issues independently, escalating complex cases to management as needed.
Inventory levels for food items and supplies — monitor throughout a shift and initiate restocking requests before shortages occur.
Sanitation routines including mopping, sweeping, and dish-washing — complete on schedule to keep equipment and facilities within health-code standards.
POS and order-management software — navigate efficiently to process modifications, voids, and combo transactions in a busy service environment.
Team coordination — support coworkers by communicating order status and coverage needs during peak-volume periods.
Oral expression and active listening skills — apply consistently to confirm order accuracy and reduce errors across a full service shift.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.