Salon Success | Clovis Community College (NM)

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9179.02

Skills

MonitoringCoordinationSpeakingCritical ThinkingSocial PerceptivenessService OrientationManagement of Personnel ResourcesActive Listening

Knowledge

AdministrativeCustomer and Personal ServiceAdministration and ManagementEnglish LanguageEducation and Training

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityWritten ComprehensionInductive ReasoningFluency of IdeasWritten Expression

Tasks

Respond to customer inquiries or complaints.
Schedule guest appointments.
Maintain client databases.

Technology

Data base user interface and query softwareHuman resources softwareWeb page creation and editing softwareSpreadsheet softwareOffice suite software

Tools

Desktop computersElectronic cash registersLaser facsimile machinesMulti-line telephone systemsPayment processing terminalsPersonal computersTablet computers

Work Values

IndependenceRelationshipsAchievementRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9179.02	Spa Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Customer complaints and service recovery — resolve independently by applying spa policies and exercising sound judgment in a mid-size spa environment.
Guest appointment books — coordinate across multiple service providers using scheduling software to maximize daily capacity.
Client database integrity — maintain and query regularly to identify booking trends and support personalized service delivery.
Facility and treatment room schedules — coordinate to balance staff workload and optimize room utilization throughout operating hours.
Bank deposits and financial statements — prepare and submit routinely using accounting and spreadsheet software with minimal oversight.
Health, safety, and hygiene standards — monitor staff compliance during operations and document corrective actions as needed.
Spa service programs — support planning and implementation by coordinating with therapists and front-of-house staff.
Promotional campaigns — implement established marketing strategies using web and social media tools to drive guest bookings.
Human resources software — use to track employee scheduling, time off, and basic HR records for a spa team.
Staff performance feedback — deliver in regular one-on-one check-ins using active listening and constructive communication techniques.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.