Certified Customer Experience Professional
Customer Service Institute of America
The Customer Service Institute of America and the Training Bank have partnered together to create Maximizing the Customer Experience. This course leads to a certification as a Certified Customer Experience Professional giving you all the tools you need.
Duration
6 to 7 hours to complete
Credits
Not specified
Cost
$285
Format
Online
Skills developed through this program
- Knowledge of the Importance of Service In Customer Focused Organizations
- Apply Customer Focused Service Principles In Service Delivery
- Identify and Respond to Customer Wants and Needs
- Manage Customer Expectations and Perceptions In Service Delivery
- Identify and Manage Moments of Truth In Customer Service Interactions
- Build Internal Partnerships To Support Customer Service Delivery
Occupations this program prepares you for
Detailed information about this program
This 8 Module, 6.5 hour interactive online course will provide you with a downloadable study guide, a personal action plan, and online quizzes and tests to help you better understand the material leading to certification. Once you have successfully completed the modules,you will be able to immediately print your certificate indicating your certification designation of Certified Customer Experience Professional. You will also be listed in our online Certification Directory and receive a CCEP logo for your use. You will have full access to this course for 60 days from the date you enroll.
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.