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  1. Programs
  2. Certified Customer Service Manager

Certified Customer Service Manager

Customer Service Institute of America

Certification

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Our Certified Customer Service Manager Course and the only formal and internationally recognized “Certified Customer Service Manager” designation has been developed with a mix of technical rigor and practical workplace-based projects with a focus on developing leaders in the customer service discipline. It’s your gateway to a better future for you and stellar service for your customers.

Cost

$2,250 USDShow moreShow less

Format

Online

Eligibility Calculator

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

Benefits for the Individual Greater Fullfillment Completing this course will provide more fulfillment and confidence at work. Improved Leadership This course work will enable you to better lead and manage a team. Competitive Advantage When applying for new positions and promotions, graduates will have a significant advantage. Recognition As a graduate, you will be a distinguished customer service professional recognized both domestically and internationally

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

No locations specified.

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

  • Knowledge of Customer Service as a Driver of Business Growth and Excellence
  • Develop and Apply Strategic Customer Service Approaches
  • Apply Service Principles To Drive Profitability
  • Apply Leadership Practices For Service Excellence
  • Build and Manage Service Infrastructure In Customer Service Operations
  • Measure and Continuously Improve Customer Service Performance
Career Pathways

Occupations this program prepares you for

  • Customer Service Representatives43-4051.00
  • Managers, All Other11-9199.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certification)

  • Multi-channel coverage (phone, chat, email simultaneously) — handle a routine queue without quality loss.
  • Customer objections and negotiation requests — handle within authority limits without escalating routinely.
  • Cross-sell and retention scripts — apply naturally on appropriate calls to hit team metrics.
  • Recurring escalation patterns — recognize early and route to the right specialist team.
  • Soft-skills techniques (empathy statements, paraphrase, summary close) — apply reliably during difficult calls.
  • QA scorecards and call-coaching feedback — incorporate consistently to maintain quality targets.
  • New-hire shadowing for tier-1 colleagues — host during onboarding weeks.
  • Customer notes and disposition coding — categorize accurately for downstream analytics.
  • Knowledge-base improvements — flag missing or outdated articles to the team lead.
  • Wrap-up time and call-handle metrics — meet without compromising customer experience.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported