Help Desk/User Support Technician
Dallas College
CertificateAcademic
This certificate is designed to provide entry-level tech support skills needed to assist customers, clients, or members of a firm or organization. Graduates field telephone calls and email messages from customers seeking guidance on technical problems. They diagnose the problem patiently and walk the customer through the problem-solving steps. Strong problem-solving, analytical, and communication skills are needed.
- Credits
18 credits
- Format
In-Person
Program Pathways
Credentials this program stacks toward
No program pathways.
Program Details
Detailed information about this program
No detailed information available.
Requirements
What you need to earn this credential
No requirements listed.
Financial Aid
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.