Microsoft Office Specialist | El Paso Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-6013.00

Skills

SpeakingActive ListeningService OrientationReading ComprehensionCoordinationComplex Problem SolvingWritingCritical Thinking

Knowledge

Customer and Personal ServiceEnglish LanguageAdministrativeMedicine and DentistryPersonnel and Human Resources

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityNear VisionWritten ExpressionDeductive ReasoningInductive ReasoningInformation Ordering

Tasks

Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Complete insurance or other claim forms.

Technology

Accounting softwareWord processing softwareMedical softwareBilling and invoicing softwareOffice suite software

Tools

Credit card processing machinesDesktop computersDictaphonesHospital intercom equipmentLaptop computersLaser facsimile machinesLaser printersMulti-line telephone systemsNotebook computersPersonal computersPhotocopying equipmentScannersSwitchboards

Work Values

RelationshipsSupportWorking ConditionsAchievementRecognitionIndependence

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium43-6013.00	Medical Secretaries and Administrative Assistants	title_inference	$44,640 median$60,050 top	+4.15%	3,530

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: emerging (Level 1)(based on Course)

Incoming telephone calls — answer and route to appropriate clinical or administrative staff following scripted protocols in a supervised medical office setting.
Patient appointment requests — schedule and confirm using an electronic scheduling system under direct supervisor guidance in an outpatient clinic.
Insurance claim forms — complete basic fields with patient demographic data under close supervision using billing and invoicing software.
Visitors to the front desk — greet, ascertain the purpose of visit, and direct to the correct department following posted office procedures.
Medical records and correspondence — transmit via fax, e-mail, or postal mail using standard templates provided by the practice.
Patient intake documents — collect and organize into designated physical or electronic folders under supervisor direction in a clinical administrative area.
Laboratory results and routing slips — receive, sort, and deliver to the assigned provider or nurse using established office workflow charts.
Patient intake forms — assist patients in completing basic demographic and insurance fields during check-in under staff oversight.
Word processing software — produce simple letters and memos from dictation or template files with attention to spelling and formatting.
Office suite software — perform basic data entry into spreadsheets and databases as directed to support daily administrative tasks.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.