Theater | El Paso Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-3031.00

Skills

Social PerceptivenessService OrientationSpeakingActive ListeningCoordination

Knowledge

Customer and Personal ServiceEnglish LanguagePublic Safety and SecurityCommunications and Media

Abilities

Speech ClarityOral ComprehensionOral ExpressionNear VisionProblem SensitivitySpeech RecognitionWritten ComprehensionDeductive ReasoningSelective AttentionInductive Reasoning

Tasks

Greet patrons attending entertainment events.
Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment eve
Clean facilities.

Technology

Spreadsheet softwareOffice suite softwareElectronic mail softwarePresentation softwareOperating system software

Tools

Electronic ticket scannersFacility mapsFire extinguishersFirst aid kitsHand-held flashlightsTwo way radios

Work Values

RelationshipsSupportIndependenceWorking ConditionsRecognitionAchievement

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-3031.00	Ushers, Lobby Attendants, and Ticket Takers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Patron greetings — deliver warm, personalized welcomes to diverse audiences at multiplex or arena venues with minimal supervision.
Ticket and pass sales — process admission transactions including cash handling and membership verification at a box-office window during busy event periods.
Ticket authenticity checks — apply multiple verification criteria such as barcode scanning and date validation routinely at high-traffic entry points.
Seating disputes — resolve minor disagreements between patrons by calmly consulting seating charts and applying venue policy without escalating to management.
Special-needs assistance — independently coordinate wheelchair transfers, hearing-loop device loans, and companion seating at accessible entertainment facilities.
Emergency guidance — direct patrons through rehearsed evacuation procedures, maintaining crowd calm during drills or minor incidents at a performance hall.
Lobby and restroom sanitation — complete thorough cleaning cycles between performances following health and safety standards with limited oversight.
Admittance refusals — politely but firmly deny entry to individuals without valid credentials, citing specific policy while de-escalating tension at the door.
Customer service issues — diagnose common patron concerns such as lost tickets or incorrect seat assignments and provide on-the-spot resolutions.
Communication tools — use electronic mail software and venue operating systems to log attendance issues and communicate shift updates to team members.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.