HDI Desktop Advanced Support Technician (HDI-DAST)
HDI
This desktop support training certification validates that desktop and advanced technicians possess the required best practice knowledge and skills to provide quality technical support to customers and guidance to stakeholders.
Duration
Not specified
Credits
Not specified
Cost
Online Course: $899
Format
Hybrid
Skills developed through this program
- Recognize the role and value of advanced desktop support within the broader support organization
- Collaborate with business stakeholders to optimize performance and drive operational efficiency
- Apply advocacy and business relationship management skills to enhance communication and customer experience
- Differentiate troubleshooting from problem solving to address root causes effectively
- Use active listening and communication strategies to manage challenging behaviors and support complex user needs
Occupations this program prepares you for
Detailed information about this program
HDI's Desktop Advanced Support Technician course focuses on building the advanced skills required to provide excellent customer service and increase the productivity and capabilities of users, customers, and the business.
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.