ITIL® 4 Foundation

Certification ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. This PeopleCert® accredited course outlines the ITIL® best practices framework and prepares the participant for the ITIL® 4 Foundation certification exam, a prerequisite for all other ITIL® certifications. Training This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management. Maximum class size: 15 students per virtual class, 25 students per public class Duration: 3 days Prerequisites: There are no prerequisites for this course. Required study material: Student courseware materials are provided with the course. Required number of study hours: Course Hours: 17 hours + 6 hours of self-study Exam: Exam included with all classes Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of ITIL service management Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management Understand the four dimensions of ITIL service management Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL practices and how they contribute to value chain activities Who Should Attend? The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles: IT Support Staff IT Consultants Business Managers Business Process Owners IT Developers Service Providers System Integrators Anyone working in a Devops team