Human Services | Holyoke Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1071.00

Skills

SpeakingReading ComprehensionActive ListeningCritical ThinkingWritingSocial PerceptivenessService OrientationJudgment and Decision Making

Knowledge

Personnel and Human ResourcesAdministrativeAdministration and ManagementEnglish LanguageCustomer and Personal Service

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityNear VisionInductive Reasoning

Tasks

Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines a

Technology

Document management softwareGraphics or photo imaging softwareWeb page creation and editing softwareHuman resources softwareDesktop publishing software

Tools

10-key calculatorsComputer scannersDesktop computersDigital audio recordersDigital video disk DVD playersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systemsOffice inkjet printersPersonal computersPhotocopying equipmentVideo projectorsWeb conferencing cameras

Work Values

RelationshipsSupportAchievementWorking ConditionsRecognitionIndependence

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1071.00	Human Resources Specialists	title_inference	$72,910 median$126,540 top	+6.18%	5,840

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

HR policy interpretation — explain and apply personnel policies and regulatory requirements to employees and managers with reduced supervisory oversight in a mid-size organization.
Full-cycle hiring process — coordinate job postings, application review, interviews, and offer letters independently for non-executive roles across multiple departments.
Employment records management — maintain accurate HRIS records for hires, terminations, transfers, and leaves, ensuring data integrity and audit readiness.
EEO and affirmative action compliance — monitor hiring and employment practices against current legal standards and prepare routine compliance reports for HR leadership.
Employee relations issues — conduct initial intake interviews for workplace complaints or concerns and recommend resolution steps in alignment with HR policy.
Candidate evaluation — assess applicant qualifications against job requirements, conduct structured screening interviews, and make informed hiring recommendations to department managers.
Benefits and compensation communication — present and clarify total-rewards details to candidates and employees using current plan documentation during hiring and open enrollment.
Critical thinking in HR decisions — analyze patterns in employee relations cases or turnover data to identify recurring issues and propose process improvements.
Time management and prioritization — manage concurrent recruiting requisitions and HR casework within established deadlines in a fast-paced HR operations environment.
HRIS and analytical tools — generate standard workforce reports and queries to support staffing analyses and compliance reviews for HR management.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.