Information Technology Management Option, Computer Information Systems | Holyoke Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 15-1211.00

Skills

SpeakingReading ComprehensionSystems AnalysisSystems EvaluationCritical ThinkingActive ListeningJudgment and Decision MakingActive Learning

Knowledge

Computers and ElectronicsCustomer and Personal ServiceEnglish LanguageMathematicsAdministration and Management

Abilities

Deductive ReasoningOral ComprehensionWritten ComprehensionOral ExpressionInformation OrderingProblem SensitivityInductive ReasoningNear VisionSpeech RecognitionFluency of Ideas

Tasks

Troubleshoot program and system malfunctions to restore normal functioning.
Provide staff and users with assistance solving computer-related problems, such as malfunctions and
Test, maintain, and monitor computer programs and systems, including coordinating the installation o
Write code to perform desired actions.

Technology

Word processing softwareAccess softwareRequirements analysis and system architecture softwareInternet directory services softwareDevelopment environment software

Tools

Desktop computersMainframe computersNotebook computersPersonal digital assistants PDA

Work Values

Working ConditionsAchievementRecognitionIndependenceSupportRelationships

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium15-1211.00	Computer Systems Analysts	title_inference	$103,790 median$166,030 top	+8.71%	4,550

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Program and system malfunctions — diagnose and resolve common failures using established troubleshooting procedures with minimal oversight in a business IT environment.
Staff and end-user assistance — provide routine technical support and guidance for computer-related problems, adapting explanations to varying user skill levels.
System monitoring and maintenance — coordinate scheduled testing and update installations for computer programs across departmental systems with reduced supervision.
Business problem analysis — apply spreadsheet and database tools to develop basic cost analysis or inventory control solutions for familiar operational scenarios.
Cross-system integration — link departmental computer systems by configuring compatible data-sharing settings following established integration guidelines.
Client-server and web applications — develop and maintain functional application components using object-oriented languages and standard web platform development software.
Data modeling and requirements documentation — conduct structured interviews and produce data flow diagrams to capture system requirements for mid-complexity projects.
Management consultation — present system design options and trade-offs to supervisors, supporting agreement on principles through clearly written proposals.
Requirements analysis software — use architecture and analysis tools to validate that proposed solutions align with documented business and technical requirements.
Time and task coordination — manage personal workload across concurrent system projects, meeting deadlines through proactive scheduling and progress tracking.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.