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  1. Programs
  3. Travel and Tourism Operations

Travel and Tourism Operations

Kapiolani Community College

CertificateAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The Certificate of Competence in Travel and Tourism Operations provides students with the knowledge and job skills necessary to qualify for immediate employment in a travel agency, tour company, or airline customer service position, or to continue on to fulfill their Certificate of Achievement or Associate in Science degree requirements. An appreciation of Hawaiian history, culture and language are emphasized along with career preparation and planning.

Credits

16 credits

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Hawaii

    Hawaii

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 41-3041.00

Skills

Service OrientationActive ListeningReading ComprehensionSpeakingSocial PerceptivenessPersuasionJudgment and Decision MakingActive Learning

Knowledge

Customer and Personal ServiceEnglish LanguageSales and MarketingGeographyComputers and Electronics

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityWritten ComprehensionOral ExpressionNear VisionProblem SensitivityInformation OrderingWritten ExpressionDeductive Reasoning

Tasks

  • Collect payment for transportation and accommodations from customer.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered
  • Converse with customer to determine destination, mode of transportation, travel dates, financial con

Technology

Data base user interface and query softwareCalendar and scheduling softwareCustomer relationship management CRM softwareBusiness intelligence and data analysis softwareAccounting software

Tools

Card readersComputer inkjet printersComputer laser printersCopy machinesLaser facsimile machinesMultiline telephone systemsPersonal computersPrinting calculatorsPublic address systemsTicket printing machines

Work Values

RelationshipsAchievementRecognitionIndependenceWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium41-3041.00Travel Agentstitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Customer financial considerations and accommodation preferences — assess through structured consultations and translate into tailored itinerary recommendations with minimal oversight.
  • Domestic and international tour packages — plan, price, and sell to customers by comparing carrier tariffs and hotel rate books independently.
  • Travel cost calculations for multi-leg itineraries — compute accurately using GDS software and package pricing tools with routine managerial spot-checks.
  • Client, vendor, and travel package records — maintain and update consistently in CRM software to support ongoing account management.
  • Reservation conflicts or availability gaps — identify and resolve by coordinating alternative carriers or accommodations within familiar booking systems.
  • Promotional travel incentives — present persuasively to prospective customers by matching offers to stated travel goals during in-person or phone consultations.
  • Customer correspondence regarding booking confirmations and itinerary changes — draft clearly using office suite and email software within standard agency turnaround times.
  • Transportation ticketing requests — process for a regular client portfolio through carrier system links, verifying accuracy before delivery.
  • Geographic and cultural destination knowledge — apply when advising customers on points of interest, entry requirements, and local customs for commonly booked regions.
  • Time management across concurrent client bookings — demonstrate by prioritizing tasks and meeting reservation deadlines in a moderately busy agency environment.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported