Travel and Tourism Operations Management | Kapiolani Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-3041.00

Skills

Service OrientationActive ListeningReading ComprehensionSpeakingSocial PerceptivenessPersuasionJudgment and Decision MakingActive Learning

Knowledge

Customer and Personal ServiceEnglish LanguageSales and MarketingGeographyComputers and Electronics

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityWritten ComprehensionOral ExpressionNear VisionProblem SensitivityInformation OrderingWritten ExpressionDeductive Reasoning

Tasks

Collect payment for transportation and accommodations from customer.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered
Converse with customer to determine destination, mode of transportation, travel dates, financial con

Technology

Data base user interface and query softwareCalendar and scheduling softwareCustomer relationship management CRM softwareBusiness intelligence and data analysis softwareAccounting software

Tools

Card readersComputer inkjet printersComputer laser printersCopy machinesLaser facsimile machinesMultiline telephone systemsPersonal computersPrinting calculatorsPublic address systemsTicket printing machines

Work Values

RelationshipsAchievementRecognitionIndependenceWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-3041.00	Travel Agents	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Customer financial considerations and accommodation preferences — assess through structured consultations and translate into tailored itinerary recommendations with minimal oversight.
Domestic and international tour packages — plan, price, and sell to customers by comparing carrier tariffs and hotel rate books independently.
Travel cost calculations for multi-leg itineraries — compute accurately using GDS software and package pricing tools with routine managerial spot-checks.
Client, vendor, and travel package records — maintain and update consistently in CRM software to support ongoing account management.
Reservation conflicts or availability gaps — identify and resolve by coordinating alternative carriers or accommodations within familiar booking systems.
Promotional travel incentives — present persuasively to prospective customers by matching offers to stated travel goals during in-person or phone consultations.
Customer correspondence regarding booking confirmations and itinerary changes — draft clearly using office suite and email software within standard agency turnaround times.
Transportation ticketing requests — process for a regular client portfolio through carrier system links, verifying accuracy before delivery.
Geographic and cultural destination knowledge — apply when advising customers on points of interest, entry requirements, and local customs for commonly booked regions.
Time management across concurrent client bookings — demonstrate by prioritizing tasks and meeting reservation deadlines in a moderately busy agency environment.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.