Business Communications | Manchester Community College (NH)

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1199.04

Skills

Active ListeningComplex Problem SolvingJudgment and Decision MakingCritical ThinkingWritingSpeakingActive LearningReading Comprehension

Knowledge

English LanguagePublic Safety and SecurityAdministration and ManagementCustomer and Personal ServiceComputers and Electronics

Abilities

Problem SensitivityInductive ReasoningOral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionDeductive ReasoningInformation OrderingFluency of IdeasSpeech Recognition

Tasks

Develop emergency management plans for recovery decision making and communications, continuity of cr
Test documented disaster recovery strategies and plans.
Develop disaster recovery plans for physical locations with critical assets, such as data centers.

Technology

Business intelligence and data analysis softwareDocument management softwareProject management softwareContent workflow softwareEnterprise resource planning ERP software

Tools

Computer laser printersComputer server equipmentDesktop computersMainframe computersMultiline telephone systemsPersonal computersStorage area network equipmentTablet computersTeleconferencing systems

Work Values

AchievementIndependenceWorking ConditionsRecognitionRelationshipsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1199.04	Business Continuity Planners	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Emergency management plans for departmental continuity or temporary shutdown — develop with reduced oversight by applying standard frameworks to familiar organizational contexts.
Documented disaster recovery strategies — test through structured tabletop and simulation exercises, recording results and recommending corrective actions to plan owners.
Disaster recovery plans for physical locations with critical assets such as data centers — draft by coordinating with facilities and IT stakeholders in a corporate or government setting.
Call trees and communication protocols — maintain and periodically test to validate accuracy and responsiveness across departments during routine continuity exercises.
Business impact analyses — conduct independently for assigned departments, assessing recovery time periods and resource needs using accepted methodology.
IT application and network system blueprints — update on a defined schedule by liaising with technology teams to ensure documentation reflects current infrastructure.
Risk and continuity findings — communicate through written reports and oral briefings to departmental managers and program coordinators in multi-stakeholder environments.
Business intelligence and ERP software — use to extract and analyze operational data that informs continuity planning decisions across business units.
Opportunities for strategic risk mitigation related to regulatory or industry changes — identify and document with supporting analysis for leadership consideration.
Content workflow and presentation software — use to develop training materials and plan documentation that supports departmental awareness of continuity requirements.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.