Hospitality Management | Massasoit Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9081.00

Skills

Active ListeningService OrientationManagement of Personnel ResourcesSpeakingSocial PerceptivenessCoordinationNegotiationReading Comprehension

Knowledge

English LanguageAdministration and ManagementPersonnel and Human ResourcesCustomer and Personal ServiceMathematics

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityInformation OrderingFluency of IdeasDeductive Reasoning

Tasks

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets
Confer and cooperate with other managers to ensure coordination of hotel activities.

Technology

Accounting softwareFacilities management softwareFinancial analysis softwareElectronic mail softwareCustomer relationship management CRM software

Tools

10-key calculatorsCash registersCredit card processing machinesDesktop computersHandheld computersLaptop computersMulti-line telephone systemsPersonal computersPrivate automatic branch exchange PABX systemsVoice mail systems

Work Values

RelationshipsIndependenceAchievementRecognitionWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9081.00	Lodging Managers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Guest complaints and service recovery situations — resolve independently by applying hotel policy knowledge and active listening within a mid-scale lodging environment.
Departmental operating budgets — contribute to the preparation and monitoring of, using financial analysis and spreadsheet software with limited oversight.
Cross-departmental coordination activities — facilitate by conferring regularly with housekeeping, food service, and front-desk managers to maintain smooth hotel operations.
Staff performance during shifts — observe and document against established KPIs, providing timely feedback to improve adherence to facility procedures.
Room rate adjustments and promotional pricing — recommend based on occupancy trend analysis and competitive market data using revenue management tools.
Facilities management software — use routinely to schedule preventive maintenance, track work orders, and ensure lodging assets remain operational.
New and returning employee training sessions — plan and deliver on service standards, safety protocols, and POS system usage with moderate independence.
Customer relationship management software — maintain accurate guest profiles and preferences to support personalized service delivery across repeat visits.
Monthly revenue activity reports — analyze and present to senior management, highlighting variances and recommending corrective actions.
Vendor negotiations for supplies and services — conduct using persuasion and negotiation skills to secure favorable terms within approved budget parameters.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.