Public Relations | Mount Wachusett Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 13-1075.00

Skills

Active ListeningSpeakingNegotiationReading ComprehensionWritingCritical ThinkingPersuasionSocial Perceptiveness

Knowledge

Personnel and Human ResourcesEnglish LanguageLaw and GovernmentAdministration and Management

Abilities

Oral ExpressionOral ComprehensionWritten ComprehensionWritten ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningSpeech ClaritySpeech RecognitionFluency of Ideas

Tasks

Negotiate collective bargaining agreements.
Investigate and evaluate union complaints or arguments to determine viability.
Propose resolutions for collective bargaining or other labor or contract negotiations.

Technology

Human resources softwareApplication server softwareData base user interface and query softwareSpreadsheet softwareOffice suite software

Tools

Digital copiersHandheld calculatorsImage scannersLaptop computersLaser facsimile machinesOffice inkjet printersPersonal computers

Work Values

AchievementRelationshipsSupportWorking ConditionsRecognitionIndependence

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium13-1075.00	Labor Relations Specialists	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Collective bargaining negotiations — participate as a contributing team member in contract sessions, applying learned negotiation techniques in multi-party labor environments.
Union grievance investigations — conduct structured interviews and evaluate complaint viability independently on standard cases, escalating complex issues as needed.
Contract counter-proposals — draft and revise employer counter-proposals for routine bargaining issues, adapting standard language to specific organizational contexts.
Contractual agreement interpretation — explain wage, hours, and working-condition provisions clearly to both managers and employees in day-to-day labor relations inquiries.
Witness preparation — coordinate and coach witnesses ahead of disciplinary hearings, ensuring testimony is organized and procedurally sound.
Compliance reviews — analyze employer practices and employee data against contract terms, using ERP and HR software to identify discrepancies in compensation or scheduling.
Labor-management discussions — facilitate routine joint meetings, applying social perceptiveness to manage emerging tensions before they escalate.
Proposed resolutions — develop practical settlement options for straightforward bargaining disputes, weighing organizational constraints and employee interests.
Time-sensitive case management — prioritize and manage multiple grievance or negotiation files simultaneously, meeting procedural deadlines across a regional HR function.
Presentation of findings — deliver clear briefings on contract compliance status to HR management, using presentation software and concise written documentation.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.