Apple Certified Support Professional
National Coalition of Certification Centers (NC3)
Earning the Apple Certified Support Professional certification demonstrates knowledge and skills needed to help support Apple devices in your organization, covering mobile device management, device setup, device profiles, and more.
Format
Hybrid
Eligibility Calculator
Which aid programs apply to this program?
Skills developed through this program
- Locate MDM configuration profiles
- Determine managed device functions
- Troubleshoot MDM enrollment
- Describe Managed Apple Accounts
- Manage Safari profiles
- Create and use passkeys
Occupations this program prepares you for
Credentials this program stacks toward
No program pathways.
Detailed information about this program
Earning the Apple Certified Support Professional certification demonstrates knowledge and skills needed to help support Apple devices in your organization. This course builds upon core knowledge to introduce topics like mobile device management, device setup, device profiles, and more. Objective Domains include Mobile Device Management (locate MDM profiles, determine managed functions, configure Setup Assistant, troubleshoot access), Managed Accounts (Managed Apple Account vs personal, data privacy/security, iCloud features, Continuity), Users and Authentication (Safari profiles, passkeys, password reset, accessibility features), Managing Software, Apps & Content (update iOS/iPadOS/macOS, troubleshoot apps, share content via AirDrop, manage storage), Device Setup, Backup, and Restore (macOS Recovery, backup/restore with iCloud/Mac/Apple Configurator, boot modes for Apple Silicon), Network (Wi-Fi types, authentication protocols, private addresses, network settings, Personal Hotspot), Privacy and Security (Privacy & Security settings, Location Services, System Integrity Protection, Rapid Security Response), and System Diagnostics (recovery logs, sysdiagnose, system reports, Activity Monitor, Console).
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.