Certified Medical Administrative Assistant (CMAA)
National Healthcareer Association (NHA)
Medical administrative assistants (also called medical office assistants or medical secretaries) are critical in keeping healthcare offices running smoothly, and also play an important role in the patient experience.
Format
Hybrid
Skills developed through this program
- Reviewing and answering practice correspondence
- Operating computer systems to accomplish office tasks
- Answering calls and scheduling appointments
- Greeting patients and updating electronic medical records
- Updating and maintaining patient and other practice-specific information
- Coordinating operation reports such as time and attendance
Occupations this program prepares you for
Credentials this program stacks toward
No program pathways.
What You'll Learn
AI-generatedKey competencies developed through this program
- KnowledgeApply medical terminology and healthcare documentation standards when processing patient records and communications in medical office settings.Developing
- Hands-onOperate electronic health record (EHR) systems to accurately enter and retrieve patient information following HIPAA protocols.Developing
- KnowledgeExplain insurance verification procedures and billing processes to patients and healthcare team members in medical office environments.Developing
- MindsetEngage with patients in a professional and empathetic manner while managing front office interactions and addressing patient concerns.Developing
- Hands-onPerform appointment scheduling and calendar management using healthcare practice management software with attention to provider availability and patient needs.Developing
- KnowledgeApply HIPAA privacy and security regulations when handling protected health information in daily administrative tasks.Developing
- Hands-onExecute medical office communication protocols including telephone management, message routing, and professional correspondence.Developing
- KnowledgeCompute patient account balances and payment transactions using medical billing software while maintaining financial record accuracy.Developing
- MindsetSupport continuity of patient care through effective administrative coordination when collaborating with clinical staff and healthcare providers.Developing
- KnowledgeDemonstrate knowledge of medical office workflow and organizational systems to maintain efficient healthcare office operations and patient flow.Developing
Detailed information about this program
Medical administrative assistants (also called medical office assistants or medical secretaries) are critical in keeping healthcare offices running smoothly, and also play an important role in the patient experience.
What you need to earn this credential
No requirements listed.
Eligible funding programs
No funding information available.
Scholarships
No scholarships listed.