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My LER
  1. Programs
  3. CASINO AND GAMING MANAGEMENT

CASINO AND GAMING MANAGEMENT

Oklahoma State University-Main Campus

Post-Baccalaureate CertificateCIP: 52.0908

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Stillwater, Oklahoma

    107 Whitehurst, Stillwater, Oklahoma, 74078-1015

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 39-1013.00

Skills

Service OrientationMonitoringSpeakingCritical ThinkingSocial PerceptivenessActive ListeningReading ComprehensionTime ManagementManagement of Personnel ResourcesCoordinationComplex Problem Solving

Knowledge

Customer and Personal ServiceEnglish LanguageMathematicsAdministration and ManagementComputers and ElectronicsPersonnel and Human Resources

Abilities

Oral ComprehensionOral ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityDeductive ReasoningNear VisionWritten ExpressionWritten ComprehensionSelective AttentionInductive ReasoningInformation Ordering

Tasks

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal reg
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and
  • Perform paperwork required for monetary transactions.
  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift th
  • Track supplies of money to tables and perform any required paperwork.
  • Monitor the performance of the gaming floor, relocating games and installing new games as necessary.

Technology

Office suite softwareSpreadsheet softwareElectronic mail softwareData base user interface and query softwarePresentation softwareCalendar and scheduling softwareHuman resources software

Tools

10-key calculatorsBoard testersCopy machinesDesktop computersDigital multimetersDigital oscilloscopesElectronic cash registersLaptop computersLaser facsimile machinesMobile radiosMulti-line telephone systemsPayment kiosksPersonal computersPhillips screwdriversSecurity alarm systemsTwo way radiosVideo surveillance systems

Work Values

RelationshipsIndependenceSupportAchievementRecognitionWorking Conditions
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Gambling Services Workers39-1013.00
  • Gambling Managers11-9071.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Post-Baccalaureate Certificate)

  • Full gaming floor operations — supervise autonomously across all game types and shifts, ensuring consistent rule enforcement and regulatory compliance.
  • Complex or escalated patron disputes — resolve independently using negotiation and critical thinking to protect both patron satisfaction and facility interests.
  • Patterns of suspicious gambling behavior — analyze across multiple sessions and patron interactions and lead coordinated responses with security and management.
  • Staff performance and development — evaluate individual employees, deliver constructive feedback, and guide improvement on a gaming shift.
  • Non-routine monetary transaction discrepancies — investigate, document, and correct while maintaining accurate records in compliance with audit requirements.
  • Cheating strategies and emerging tricks — apply deep facility-specific knowledge to proactively adjust surveillance protocols and staff positioning.
  • Multi-system technology tools — use office suite, database, and project management software to generate shift reports and operational analyses.
  • Cross-functional coordination — work with security, cage, and facilities teams to resolve incidents, machine outages, and compliance findings efficiently.
  • Training delivery for new gaming floor employees — instruct on house rules, service standards, and regulatory requirements using structured on-the-job sessions.
  • Time-sensitive jackpot and high-value transaction oversight — manage end-to-end from verification through payout to meet regulatory and customer service standards.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
68%
Placement Rate
60%