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  1. Programs
  3. CASINO, GAMING, AND RESORT MANAGEMENT

CASINO, GAMING, AND RESORT MANAGEMENT

Oklahoma State University-Main Campus

CertificateCIP: 52.0908

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

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Program Pathways

Credentials this program stacks toward

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Stillwater, Oklahoma

    107 Whitehurst, Stillwater, Oklahoma, 74078-1015

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Related Programs

Programs related to this one

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Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 39-1013.00

Skills

Service OrientationMonitoringSpeakingCritical ThinkingSocial PerceptivenessActive ListeningReading ComprehensionTime ManagementManagement of Personnel ResourcesCoordinationComplex Problem Solving

Knowledge

Customer and Personal ServiceEnglish LanguageMathematicsAdministration and ManagementComputers and ElectronicsPersonnel and Human Resources

Abilities

Oral ComprehensionOral ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityDeductive ReasoningNear VisionWritten ExpressionWritten ComprehensionSelective AttentionInductive ReasoningInformation Ordering

Tasks

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal reg
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and
  • Perform paperwork required for monetary transactions.
  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift th
  • Track supplies of money to tables and perform any required paperwork.
  • Monitor the performance of the gaming floor, relocating games and installing new games as necessary.

Technology

Office suite softwareSpreadsheet softwareElectronic mail softwareData base user interface and query softwarePresentation softwareCalendar and scheduling softwareHuman resources software

Tools

10-key calculatorsBoard testersCopy machinesDesktop computersDigital multimetersDigital oscilloscopesElectronic cash registersLaptop computersLaser facsimile machinesMobile radiosMulti-line telephone systemsPayment kiosksPersonal computersPhillips screwdriversSecurity alarm systemsTwo way radiosVideo surveillance systems

Work Values

RelationshipsIndependenceSupportAchievementRecognitionWorking Conditions
Career Pathways

Occupations this program prepares you for

  • First-Line Supervisors of Gambling Services Workers39-1013.00
  • Gambling Managers11-9071.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Game operations across assigned tables or machines — monitor independently to ensure house rules and regulatory adherence during a standard shift.
  • Patron complaints and service issues — resolve routine complaints directly using established protocols without escalating to management.
  • Monetary transaction documentation — complete and process paperwork accurately and on schedule with minimal oversight.
  • Cheating indicators such as card counting or switching — detect through attentive floor observation and coordinate response with security staff.
  • Customer service quality — assess consistently by circulating the floor and asking targeted questions of patrons at gaming stations.
  • Slot machine adjustments and minor repairs — perform independently to resolve tilts, coin jams, and display errors on the gaming floor.
  • Hand-delivered jackpot monitoring — oversee payment timing and accuracy to ensure prompt, compliant patron payouts.
  • Employee scheduling and task coordination — assign and adjust staff duties during a shift using scheduling software and verbal direction.
  • Spreadsheet and database tools — use to track transactions, incident logs, and machine performance data in daily operations.
  • Regulatory updates and facility game changes — maintain current working knowledge and apply to routine supervisory decisions.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
68%
Placement Rate
60%