Administrative Professional Certificate | Quinsigamond Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 43-6011.00

Skills

Reading ComprehensionActive ListeningSpeakingService OrientationWritingCoordinationSocial PerceptivenessCritical Thinking

Knowledge

AdministrativeEnglish LanguageCustomer and Personal ServiceComputers and ElectronicsAdministration and Management

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionSpeech RecognitionNear VisionSpeech ClarityInformation OrderingProblem SensitivityDeductive Reasoning

Tasks

Manage and maintain executives' schedules.
Make travel arrangements for executives.
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word pro
Keep track of employees' time.

Technology

Accounting softwareDocument management softwareWeb page creation and editing softwareGraphics or photo imaging softwareDesktop publishing software

Tools

10-key calculatorsData input scannersDesktop computersDictation equipmentDigital camerasElectric typewritersHandheld calculatorsHandheld computersLaptop computersLaser facsimile machinesLiquid crystal display LCD video projectorsMulti-line telephone systemsPagersPersonal computersPersonal digital assistants PDA

Work Values

RelationshipsSupportWorking ConditionsAchievementIndependenceRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium43-6011.00	Executive Secretaries and Executive Administrative Assistants	title_inference	$74,260 median$107,710 top	-1.57%	-790

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Executive calendars — coordinate and balance competing schedule demands across multiple executives with minimal supervisory oversight in a mid-sized corporate office.
Travel logistics — arrange complex domestic and international travel including itineraries, accommodations, and expense documentation for executive staff.
Business reports and financial statements — prepare polished documents using spreadsheet and word processing software, applying standard formatting and data accuracy checks.
Departmental correspondence — draft and finalize responses to routine and semi-routine inquiries independently, applying appropriate tone and organizational voice.
Incoming communications — triage and prioritize email, faxes, and mail for senior executives, escalating urgent items in a timely manner.
Office service coordination — assist in managing records, budget tracking, and departmental finance tasks using accounting and procurement software.
Visitor and stakeholder interactions — assess visitor purpose, apply access protocols, and exercise social perceptiveness to manage sensitive situations diplomatically.
Document management systems — organize, version-control, and retrieve corporate documents and records using enterprise document management software.
Meeting support — prepare agendas, collate briefing materials, and distribute minutes following executive team meetings in a professional office environment.
Database queries — run standard queries and generate summary reports from administrative databases to support departmental decision-making.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.