Healthcare | Quinsigamond Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 11-9111.00

Skills

SpeakingCritical ThinkingManagement of Personnel ResourcesMonitoringJudgment and Decision MakingActive ListeningWritingTime Management

Knowledge

Administration and ManagementEnglish LanguageCustomer and Personal ServicePersonnel and Human ResourcesEducation and Training

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionWritten ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningSpeech ClaritySpeech RecognitionNear Vision

Tasks

Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, ma
Develop and maintain computerized record management systems to store and process data, such as perso
Plan, implement, and administer programs and services in a health care or medical facility, includin

Technology

Compliance softwareCalendar and scheduling softwareDocument management softwareMedical softwareCategorization or classification software

Tools

Desktop computersLaptop computersPersonal computersScanners

Work Values

Working ConditionsRelationshipsIndependenceSupportAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium11-9111.00	Medical and Health Services Managers	title_inference	$117,960 median$219,080 top	+23.19%	14,290

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Associate's Degree)

Clinical and clerical personnel — supervise day-to-day work activities with reduced oversight across an assigned unit or department.
Staff scheduling systems — configure and maintain shift assignments based on workload, space, and equipment availability in a multi-unit facility.
Departmental budget cycles — coordinate routine planning, track authorized expenditures, and prepare periodic financial reports for administrator review.
Personnel onboarding and training programs — implement established curricula and evaluate staff performance outcomes within a health care setting.
Computerized record management systems — maintain and troubleshoot database entries to ensure data integrity for personnel and operational reporting.
Resource utilization metrics — monitor inpatient bed occupancy, diagnostic service volumes, and staffing ratios to flag inefficiencies to leadership.
Interdepartmental coordination — facilitate communication between nursing, technical, and support staff to sustain smooth daily operations in a clinical environment.
Health care compliance requirements — apply current government regulations and accreditation standards to departmental workflows and documentation practices.
Candidate interviews and hiring decisions — conduct structured evaluations and recommend selections in collaboration with HR and senior management.
Operational problem-solving — assess recurring service delivery issues and implement corrective actions within scope of authority in a hospital or outpatient setting.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.