Bachelor of Arts in International Studies (B.A.I.S.) Major in International Studies (Travel and Tourism Concentration) | Texas State University

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-3041.00

Skills

Service OrientationActive ListeningReading ComprehensionSpeakingSocial PerceptivenessPersuasionJudgment and Decision MakingActive Learning

Knowledge

Customer and Personal ServiceEnglish LanguageSales and MarketingGeographyComputers and Electronics

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityWritten ComprehensionOral ExpressionNear VisionProblem SensitivityInformation OrderingWritten ExpressionDeductive Reasoning

Tasks

Collect payment for transportation and accommodations from customer.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered
Converse with customer to determine destination, mode of transportation, travel dates, financial con

Technology

Data base user interface and query softwareCalendar and scheduling softwareCustomer relationship management CRM softwareBusiness intelligence and data analysis softwareAccounting software

Tools

Card readersComputer inkjet printersComputer laser printersCopy machinesLaser facsimile machinesMultiline telephone systemsPersonal computersPrinting calculatorsPublic address systemsTicket printing machines

Work Values

RelationshipsAchievementRecognitionIndependenceWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-3041.00	Travel Agents	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

Complex multi-destination international itineraries — design, price, and sell autonomously by synthesizing carrier tariffs, hotel rate books, and GDS data to meet diverse customer needs.
Non-routine customer travel problems — resolve independently, including last-minute cancellations, missed connections, and vendor failures, by applying critical thinking and industry contacts.
Full client lifecycle management — execute from initial consultation through payment collection and post-trip follow-up using CRM and accounting software without supervisory intervention.
Negotiated rates and upgraded packages — secure from hotel and carrier vendors on behalf of high-value clients by applying persuasion and market knowledge during direct negotiations.
Customized promotional travel proposals — develop and present to corporate or group clients using business intelligence data and presentation software to close competitive bookings.
Customer financial profiles and budget constraints — evaluate holistically to recommend cost-optimized itineraries while maintaining agency revenue targets.
Regulatory and documentation requirements for international travel — advise customers comprehensively on visa processes, customs rules, and health entry conditions across diverse destinations.
Agency vendor relationships and preferred supplier lists — manage and leverage strategically to obtain best available rates and inventory for a full client book.
Escalated customer service situations — handle with social perceptiveness and clear oral communication to retain client trust and resolve disputes at the agency level.
Database queries and reporting — run against agency travel package and client data systems to identify booking trends and support operational decision-making.

Course Pathway

81 courses in this program

181 courses