Behavioral Science Delivery (OSA) | Trinity Valley Community College

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 53-3031.00

Skills

Active ListeningSpeakingCritical ThinkingService OrientationSocial PerceptivenessComplex Problem SolvingTime ManagementReading Comprehension

Knowledge

Customer and Personal ServiceFood ProductionEnglish LanguageTransportationPublic Safety and Security

Abilities

Oral ComprehensionOral ExpressionNear VisionProblem SensitivitySpeech RecognitionSpeech ClarityWritten ComprehensionDeductive ReasoningInductive ReasoningInformation Ordering

Tasks

Drive trucks to deliver such items as food, medical supplies, or newspapers.
Inform regular customers of new products or services and price changes.
Record sales or delivery information on daily sales or delivery record.

Technology

Project management softwareInventory management softwareMap creation softwareCommunications server softwareSpreadsheet software

Tools

Barcode scannersDelivery trucksDelivery vansDolliesHandheld computersLaser facsimile machinesLaser printersPallet moversPersonal computersPropane delivery trucksScanners

Work Values

SupportIndependenceRelationshipsWorking ConditionsAchievementRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium53-3031.00	Driver/Sales Workers	title_inference	$37,130 median$59,730 top	+8.82%	3,980

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Assigned delivery route — complete all stops accurately and on time with minimal oversight across varying traffic conditions.
Customer relationships — inform regular customers of new products, services, and price changes using confident verbal communication.
Daily sales and delivery records — maintain accurate logs using inventory management software or route-tracking applications independently.
Customer payment transactions — process cash, record totals, and balance daily receipts against inventory with consistent accuracy.
Customer complaints and service issues — listen actively and resolve common product or delivery concerns on the spot without escalation.
Vehicle and equipment maintenance — perform routine checks and cleaning of truck cab and food-dispensing units following scheduled maintenance intervals.
Inventory levels on the truck — monitor stock throughout the shift and report shortages or overages to the dispatch team promptly.
Route efficiency — adjust stop order within assigned territory to manage time effectively when delays or cancellations arise.
Product knowledge — apply familiarity with food, beverage, or supply offerings to answer customer questions confidently during deliveries.
Delivery and sales data — enter and retrieve records in a database interface to support accurate end-of-day reporting.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.