Risk Management & Insurance | University of Akron Main Campus

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-3021.00

Skills

Reading ComprehensionSpeakingActive ListeningCritical ThinkingPersuasionWritingTime ManagementService Orientation

Knowledge

Customer and Personal ServiceSales and MarketingEnglish LanguageMathematicsLaw and Government

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionSpeech ClarityWritten ExpressionSpeech RecognitionNear VisionProblem SensitivityDeductive ReasoningInductive Reasoning

Tasks

Customize insurance programs to suit individual customers, often covering a variety of risks.
Sell various types of insurance policies to businesses and individuals on behalf of insurance compan
Explain features, advantages, and disadvantages of various policies to promote sale of insurance pla

Technology

Video creation and editing softwareEnterprise resource planning ERP softwareCustomer relationship management CRM softwareDocument management softwareFinancial analysis software

Tools

Desktop computersDigital camerasLaptop computersLaser facsimile machinesLaser printersNotebook computersPen-based computersPersonal computersPostage meters

Work Values

RelationshipsIndependenceAchievementSupportWorking ConditionsRecognition

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-3021.00	Insurance Sales Agents	title_inference	$60,370 median$135,660 top	+3.69%	2,110

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

Automobile, life, property, and health insurance policies — sell a broad portfolio of products to individuals and small businesses with limited supervisory oversight in a competitive agency environment.
Client needs assessments — conduct independent interviews with prospective clients to evaluate financial resources, risk exposure, and gaps in existing coverage across routine case types.
Customized insurance programs — adapt standard policy structures to suit individual client circumstances, including bundling multiple coverage types to address varied risk profiles.
Policy renewal outreach — proactively contact existing policyholders to review current coverage, suggest additions or beneficiary changes, and strengthen long-term client relationships.
CRM and document management software — maintain accurate, up-to-date client records, renewal schedules, and correspondence logs with minimal administrative supervision.
Persuasive policy presentations — deliver clear, tailored explanations of policy features and pricing to prospects, addressing objections and advancing the sales cycle independently.
Claims consultation support — confer with clients during the claims process to gather necessary information, explain coverage applicability, and coordinate with internal claims teams.
Prospecting and client development — build a growing book of business through referral networks, community outreach, and targeted cold-contact strategies in an assigned territory.
Time management across a client pipeline — prioritize daily sales activities, follow-up calls, and administrative duties to meet monthly production targets in a high-volume agency setting.
Financial analysis software — use agency-provided tools to assess client financial profiles and generate comparative coverage illustrations for routine insurance sales conversations.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.