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My LER
My LER
  1. Programs
  3. Hospitality and Bar Operations

Hospitality and Bar Operations

University of Arkansas-Pulaski Technical College

CertificateCIP: 12.0502

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

No description available.

Dates

Since Apr 2019

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • North Little Rock, Arkansas

    3000 W Scenic Dr, North Little Rock, Arkansas, 72118-3347

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 35-3011.00

Skills

Active ListeningService OrientationSocial PerceptivenessSpeakingCritical ThinkingCoordinationPersuasionTime Management

Knowledge

Customer and Personal ServiceEnglish LanguageEducation and TrainingSales and Marketing

Abilities

Oral ExpressionOral ComprehensionInformation OrderingNear VisionSpeech RecognitionArm-Hand SteadinessManual DexteritySpeech ClarityWritten ComprehensionWritten Expression

Tasks

  • Clean glasses, utensils, and bar equipment.
  • Collect money for drinks served.
  • Balance cash receipts.
  • Provide customers with directions or answers to questions.

Technology

Data base user interface and query softwarePoint of sale POS softwareWeb page creation and editing softwareElectronic mail softwareInternet browser software

Tools

2-prong strainers3-piece cocktail shakers4-piece cocktail shakers4-prong strainersBar spoonsBarcode scannersBeverage machinesBlendersBreathalyzersCash registersCocktail shakersCocktail strainersCredit card processing machinesDesktop computersDraught foam control devices

Work Values

RelationshipsIndependenceSupportRecognitionAchievementWorking Conditions
Career Pathways

Occupations this program prepares you for

  • Bartenders35-3011.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: developing (Level 2)(based on Certificate)

  • Cash receipts and till — balance at the end of a shift by reconciling sales records with physical cash in a bar or tavern setting.
  • Intoxicated patrons — identify early warning signs and apply persuasion techniques to slow or stop service in accordance with venue policy.
  • Draft beer lines, speed wells, and bar tools — maintain and troubleshoot minor issues independently during a standard service shift.
  • Drink orders for multiple patrons — prioritize and sequence preparation efficiently using time-management strategies during peak service periods.
  • Transportation arrangements — coordinate taxis or rideshare services for visibly intoxicated guests to limit venue liability.
  • Regular customers' preferences — track and anticipate using memory and POS customer notes to deliver personalized service in a neighborhood bar.
  • Upselling and suggestive selling — apply knowledge of premium spirits and specials to increase average check size during routine table service.
  • Conflict or complaint from a dissatisfied patron — address calmly and resolve using social perceptiveness and self-control on the bar floor.
  • Inventory stock levels behind the bar — monitor throughout a shift and restock from the back-of-house supply to prevent service gaps.
  • Alcohol service laws and liability policies — interpret and apply consistently when managing edge-case customer situations during a closing shift.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
25%
Placement Rate
61%