Dual Secondary/SPED, MEdT | University of Hawaii at Manoa

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 39-1013.00

Skills

Service OrientationMonitoringActive ListeningSpeakingCritical ThinkingReading ComprehensionTime ManagementSocial Perceptiveness

Knowledge

Customer and Personal ServiceEnglish LanguageMathematicsAdministration and ManagementComputers and Electronics

Abilities

Oral ComprehensionOral ExpressionProblem SensitivitySpeech RecognitionSpeech ClarityDeductive ReasoningNear VisionWritten ComprehensionWritten ExpressionSelective Attention

Tasks

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal reg
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and
Perform paperwork required for monetary transactions.

Technology

Office suite softwareData base user interface and query softwareSpreadsheet softwareElectronic mail softwarePresentation software

Tools

10-key calculatorsBoard testersCopy machinesDesktop computersDigital multimetersDigital oscilloscopesElectronic cash registersLaptop computersLaser facsimile machinesMobile radiosMulti-line telephone systemsPayment kiosksPersonal computersPhillips screwdriversSecurity alarm systems

Work Values

RelationshipsIndependenceSupportAchievementRecognitionWorking Conditions

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium39-1013.00	First-Line Supervisors of Gambling Services Workers	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: advanced (Level 4)(based on Master's Degree)

Department-wide compliance culture — set standards and lead initiatives ensuring consistent adherence to tribal, state, and federal gaming regulations across all shifts.
Strategic staffing and personnel resource management — design shift structures, mentor emerging supervisors, and optimize workforce deployment across the gaming floor.
Facility-level cheating prevention programs — develop and implement detection protocols, training curricula, and security coordination strategies across the operation.
Escalated patron relations and high-stakes disputes — lead resolution of sensitive complaints with authority, protecting the facility's reputation and regulatory standing.
Operational performance metrics — analyze transaction records, incident logs, and service data using spreadsheet and database tools to drive continuous improvement.
Regulatory relationship management — serve as primary point of contact with tribal, state, and federal gaming authorities for audits, reporting, and policy interpretation.
Cross-departmental process improvement — lead collaborative projects with security, finance, and facilities to eliminate operational inefficiencies and compliance gaps.
Technology adoption and systems oversight — evaluate and champion implementation of new gaming management and reporting software across the supervisory team.
Organizational training and knowledge transfer — design and oversee onboarding and ongoing instruction programs that build competency at all supervisory levels.
Leadership culture and work-style modeling — exemplify and reinforce dependability, integrity, and attention to detail as organizational norms throughout the gaming services division.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.