Travel Industry Management Concentration, PhD | University of Hawaii at Manoa

Skills & Competencies

Skills developed through this program

Auto-populatedfrom O*NET via SOC 41-3041.00

Skills

Service OrientationActive ListeningReading ComprehensionSpeakingSocial PerceptivenessPersuasionJudgment and Decision MakingActive Learning

Knowledge

Customer and Personal ServiceEnglish LanguageSales and MarketingGeographyComputers and Electronics

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityWritten ComprehensionOral ExpressionNear VisionProblem SensitivityInformation OrderingWritten ExpressionDeductive Reasoning

Tasks

Collect payment for transportation and accommodations from customer.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered
Converse with customer to determine destination, mode of transportation, travel dates, financial con

Technology

Data base user interface and query softwareCalendar and scheduling softwareCustomer relationship management CRM softwareBusiness intelligence and data analysis softwareAccounting software

Tools

Card readersComputer inkjet printersComputer laser printersCopy machinesLaser facsimile machinesMultiline telephone systemsPersonal computersPrinting calculatorsPublic address systemsTicket printing machines

Work Values

RelationshipsAchievementRecognitionIndependenceWorking ConditionsSupport

Career Pathways

Occupations this program prepares you for

Auto-populatedfrom O*NET + BLS

Occupations matched to this program, with median wage, top wage, growth, and openings
SOC	Occupation	Method	Wage	Growth	Openings
Match confidence: medium41-3041.00	Travel Agents	title_inference	—	—	—

Program Pathways

Credentials this program stacks toward

No program pathways.

What You'll Learn

Key competencies developed through this program

Auto-populatedfrom NSX Competency Framework

Mastery: advanced (Level 4)(based on Doctoral Degree)

Agency-wide itinerary product portfolio — design and continuously refine by analyzing market trends, carrier partnerships, and business intelligence data to maintain competitive differentiation.
Junior and mid-level travel agents — mentor and coach in GDS proficiency, customer consultation techniques, and vendor negotiation to elevate team performance across the agency.
Strategic vendor and carrier partnerships — negotiate at an organizational level to secure preferred pricing agreements, override commissions, and exclusive promotional inventory.
Agency sales targets and revenue goals — set, monitor, and achieve by leading team accountability discussions and reallocating resources in response to booking performance data.
Quality assurance standards for client record-keeping and ticketing accuracy — establish and enforce across all agent workflows to minimize error and liability exposure.
Corporate and group travel programs — develop end-to-end for major accounts, coordinating complex logistics across multiple carriers, hotels, and international destinations.
Agency technology infrastructure — evaluate and recommend adoption of new GDS platforms, CRM systems, and scheduling software to improve operational efficiency at scale.
Customer escalation policy and service recovery protocols — author and implement for the agency, ensuring consistent resolution standards that protect client retention and brand reputation.
Industry regulatory changes and travel policy updates — interpret and communicate to the full agent team, translating compliance requirements into updated booking and documentation procedures.
Agency market positioning and promotional strategy — direct by identifying high-growth destination segments, designing incentive campaigns, and representing the agency at industry trade events.

Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.