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  1. Programs
  3. Travel Industry Management, MS

Travel Industry Management, MS

University of Hawaii at Manoa

Master's DegreeAcademic

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

The MS is a 30-credit program. Both Plan A (thesis) and Plan B (non-thesis) options are available.

Format

In-Person

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Hawaii

    Hawaii

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 41-3041.00

Skills

Service OrientationActive ListeningReading ComprehensionSpeakingSocial PerceptivenessPersuasionJudgment and Decision MakingActive Learning

Knowledge

Customer and Personal ServiceEnglish LanguageSales and MarketingGeographyComputers and Electronics

Abilities

Speech RecognitionOral ComprehensionSpeech ClarityWritten ComprehensionOral ExpressionNear VisionProblem SensitivityInformation OrderingWritten ExpressionDeductive Reasoning

Tasks

  • Collect payment for transportation and accommodations from customer.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered
  • Converse with customer to determine destination, mode of transportation, travel dates, financial con

Technology

Data base user interface and query softwareCalendar and scheduling softwareCustomer relationship management CRM softwareBusiness intelligence and data analysis softwareAccounting software

Tools

Card readersComputer inkjet printersComputer laser printersCopy machinesLaser facsimile machinesMultiline telephone systemsPersonal computersPrinting calculatorsPublic address systemsTicket printing machines

Work Values

RelationshipsAchievementRecognitionIndependenceWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

Auto-populated·from O*NET + BLS
Occupations matched to this program, with median wage, top wage, growth, and openings
SOCOccupationMethodWageGrowthOpenings
Match confidence: medium41-3041.00Travel Agentstitle_inference———
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: advanced (Level 4)(based on Master's Degree)

  • Agency-wide itinerary product portfolio — design and continuously refine by analyzing market trends, carrier partnerships, and business intelligence data to maintain competitive differentiation.
  • Junior and mid-level travel agents — mentor and coach in GDS proficiency, customer consultation techniques, and vendor negotiation to elevate team performance across the agency.
  • Strategic vendor and carrier partnerships — negotiate at an organizational level to secure preferred pricing agreements, override commissions, and exclusive promotional inventory.
  • Agency sales targets and revenue goals — set, monitor, and achieve by leading team accountability discussions and reallocating resources in response to booking performance data.
  • Quality assurance standards for client record-keeping and ticketing accuracy — establish and enforce across all agent workflows to minimize error and liability exposure.
  • Corporate and group travel programs — develop end-to-end for major accounts, coordinating complex logistics across multiple carriers, hotels, and international destinations.
  • Agency technology infrastructure — evaluate and recommend adoption of new GDS platforms, CRM systems, and scheduling software to improve operational efficiency at scale.
  • Customer escalation policy and service recovery protocols — author and implement for the agency, ensuring consistent resolution standards that protect client retention and brand reputation.
  • Industry regulatory changes and travel policy updates — interpret and communicate to the full agent team, translating compliance requirements into updated booking and documentation procedures.
  • Agency market positioning and promotional strategy — direct by identifying high-growth destination segments, designing incentive campaigns, and representing the agency at industry trade events.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported