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  1. Programs
  3. Hospitality, Tourism and Event Management Major

Hospitality, Tourism and Event Management Major

Troy University

Bachelor's DegreeAcademicCIP: 52.0901

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Hospitality, Tourism and Event Management majors must earn a grade of C or better in all major courses for credit toward graduation. If a student earns a D or F in any major course, he/she must Faculty within the School of Hospitality, Sport and Tourism Management believe the practical experience gained through an intern-

Credits

120 credits

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 11-9179.02

Skills

CoordinationSpeakingActive ListeningCritical ThinkingService OrientationReading ComprehensionSocial PerceptivenessManagement of Personnel ResourcesMonitoringWritingJudgment and Decision MakingNegotiation

Knowledge

Customer and Personal ServiceAdministration and ManagementEnglish LanguageEducation and TrainingPersonnel and Human ResourcesAdministrativeMathematicsComputers and ElectronicsFood Production

Abilities

Oral ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningSpeech RecognitionSpeech ClarityWritten ComprehensionWritten ExpressionInductive ReasoningFluency of IdeasInformation OrderingSelective AttentionNear Vision

Tasks

  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Maintain wellness- and fitness-related schedules, records, or reports.
  • Develop or coordinate fitness and wellness programs or services.
  • Recommend or approve new program or service offerings to promote wellness and fitness, produce reven
  • Direct or coordinate an organization's financial or budget activities to fund operations, maximize i
  • Confer with board members, organization officials, or staff members to discuss issues, coordinate ac
  • Prepare budgets for approval, including those for funding or implementation of programs.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Plan, organize, or lead group activities for customers, such as exercise routines, athletic events,
  • Plan programs of events or schedules of activities.
  • Talk to coworkers using electronic devices, such as computers and radios.
  • Count money and make bank deposits.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation or food subsidies.

Technology

Data base user interface and query softwareDocument management softwareHuman resources softwareSpreadsheet softwareOffice suite softwareElectronic mail softwareAccounting softwareWeb page creation and editing softwareContent workflow softwareEnterprise application integration softwareFacilities management softwareFinancial analysis softwareCustomer relationship management CRM softwarePresentation softwareOperating system softwareTime accounting softwareObject or component oriented development softwareInventory management softwareAnalytical or scientific softwarePoint of sale POS software

Tools

Desktop computersElectronic cash registersLaser facsimile machinesMulti-line telephone systemsPayment processing terminalsPersonal computersTablet computersAutomated external defibrillators AEDAutomatic blood pressure cuffsBody fat calipersComputer laser printersElliptical trainersEmergency medical aid kitsExercise treadmillsFree weightsHeight measurement rulersLaptop computersLower body weight machinesManual blood pressure cuffsMeasuring tapesStationary exercise bicycles10-key calculatorsCash registersCredit card processing machinesHandheld computersPrivate automatic branch exchange PABX systemsVoice mail systemsComputerized cash registersLaser printersNotebook computers

Work Values

IndependenceRelationshipsAchievementRecognitionWorking ConditionsSupport
Career Pathways

Occupations this program prepares you for

  • Spa Managers11-9179.02
  • Fitness and Wellness Coordinators11-9179.01
  • Personal Service Managers, All Other11-9179.00
  • Lodging Managers11-9081.00
  • Entertainment and Recreation Managers, Except Gambling11-9072.00
  • Food Service Managers11-9051.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: proficient (Level 3)(based on Bachelor's Degree)

  • Escalated guest complaints — resolve autonomously by analyzing root causes and applying service recovery strategies that protect client retention.
  • Multi-practitioner appointment systems — optimize using scheduling software to achieve measurable improvements in booking efficiency and revenue per hour.
  • Client database analytics — query and interpret to identify service preferences, retention patterns, and upsell opportunities across the guest base.
  • Cross-functional facility scheduling — design and adjust to balance therapist availability, room capacity, and peak demand periods throughout the week.
  • Financial performance reports — generate and analyze monthly statements, cash flow summaries, and variance reports to inform operational decisions.
  • Regulatory compliance programs — develop and audit against applicable health, safety, and hygiene standards, ensuring staff adherence across all service areas.
  • Spa services and programming — plan and direct seasonal menus, specialty treatments, and wellness packages aligned to guest demand and business goals.
  • Integrated marketing strategies — develop and execute across digital and in-person channels, measuring campaign effectiveness and adjusting tactics accordingly.
  • Personnel management — recruit, train, and evaluate spa staff by applying structured instructional methods and performance management frameworks.
  • Systems performance — analyze operational workflows and technology utilization to identify inefficiencies and implement sustainable process improvements.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Auto-populated·from Scorecard + DOL
Completion Rate
Not reported
Placement Rate
29%