Courses

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Principles of total quality engineering; total quality management philosophy, engineering approaches for designing quality into products and processes; off-line experimentation methods for the robust design; emphasis on teamwork and continuous quality improvement.

Total Quality Management (TQM) is a management philosophy which emphasizes customer focus, continuous improvement, and employee involvement throughout the organization. This course is an introductory course which examines these components and their integration into a comprehensive quality management system.

Study of the pervading philosophy of Total Quality Management (TQM) and its implications for global competition on one scale and for organizational effectiveness on another. Basic tenets of TQM are addressed. General approaches of the quality gurus provide a framework for evaluating the industry- specific designs that are emerging.

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This course provides students with an orientation to the duties and responsibilities of the tour operator and an overview of the cruise industry. The course also gives students an opportunity to gain the technical knowledge and skills needed to utilize computerized reservation and information systems. Emphasis is placed on the operator’s role in planning and conducting tours and cruises as well as accessing data bases and identifying options which satisfy customer’s needs.

Application of theoretical frameworks and tourism management concepts to a project with a participating company; strategic analysis of company structure and needs; research of areas and markets; analysis and presentation of findings in accordance with project objectives.

Analysis of tourist encounters; marketing and displaying culture to tourists; implications of tourism for urban economies and landscapes; interactions between tourists and locals; Galveston campus.

This course provides an introduction to the nature and scope of tourism planning and development at the local, regional, and national levels. Topics to be addressed include economic, social, environmental, and policy considerations within the sustainable development framework. This course also discusses planning and development guidelines to be considered in different geographical areas.

This course examines the fundamental economic principles as they apply to the tourism industry. Students will be exposed to the application of various economic analyses to tourism and will also examine the impacts of tourism on regional and national economies.