HDI

HDI Customer Service Representative (HDI-CSR)

Upon completing our comprehensive training program, your team members can earn their HDI Customer Service Representative certification. This certification is a symbol of their dedication to delivering exceptional service and their mastery of essential customer service skills. HDI's certification is recognized industry-wide, giving your team the credibility they need to excel in their roles.

HDI Desktop Advanced Support Technician (HDI-DAST)

This desktop support training certification validates that desktop and advanced technicians possess the required best practice knowledge and skills to provide quality technical support to customers and guidance to stakeholders.

HDI Support Center Analyst (HDI-SCA)

After completing our comprehensive training program, your team members will have the opportunity to earn their HDI Support Center Analyst (HDI-SCA) certification. This certification serves as a testament to their expertise in enhancing support center strategies and delivering exceptional customer service.

HDI Support Center Manager (HDI-SCM)

Upon completing our comprehensive training program, your team members will have the opportunity to earn their HDI Support Center Manager (HDI-SCM) certification. This prestigious certification validates their expertise in effectively managing support center operations, fostering team performance, and ensuring alignment with organizational objectives.

ITIL® 4 Foundation

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.