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LER.me
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  1. Occupations
  2. Claims Adjusters, Examiners, and Investigators

Claims Adjusters, Examiners, and Investigators

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

SOC: 13-1031.00

Common Job Titles

  • Claims Adjuster
  • Claims Analyst
  • Claims Examiner
  • Claims Representative

Wage Data According to the Bureau of Labor Statistics

Annual wage data for Claims Adjusters, Examiners, and Investigators (2024)

Estimated Total Employment (U.S.)

305,020

Wage Distribution by Percentile

Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $47,810. 25th percentile: U.S. $60,100. 50th percentile: U.S. $76,790. 75th percentile: U.S. $95,990. 90th percentile: U.S. $112,150. Use the left and right arrow keys to move between percentiles.

  • U.S.
MetricU.S.
10% of workers earn the following or less$47,810
10% of workers earn the following or more$112,150
Workers on average earn$78,770

+ indicates wage is at or above the BLS reporting cap ($239,200/year)

Skills & Requirements

Key competencies for this occupation, ranked by importance

  • Customer and Personal Service4.7/5
  • English Language4.4/5
  • Administrative3.8/5
  • Mathematics3.7/5
  • Computers and Electronics3.4/5
Skills & Requirements: Knowledge

Tools & Technology

Equipment and software commonly used in this occupation

In-Demand Technology

Frequently requested by employers in job postings

  • Apple Safari
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Mozilla Firefox
  • Zoom

Technology Skills

  • 4n6xprt Systems StiffCalcs
  • ADP software
  • ARSoftware WinSMAC
  • Agency Management Systems AMS 360
  • AutoClaims Direct DirectLink
  • Automatic Data Processing Autosource
  • Automatic Data Processing Claims Manager & Dispatch
  • Automatic Data Processing Estimating
Tools & Technology: Technology Skills

Tools & Equipment

  • Data collectors
  • Desktop computers
  • Event data recorders
  • Field computers
  • Handheld computers
  • Measure markers
  • Mobile wireless handheld communication devices
  • Notebook computers
Tools & Technology: Tools & Equipment

Related Occupations

Occupations with similar skills and knowledge requirements

Most Similar

  • Insurance Claims and Policy Processing Clerks 43-9041.00
  • Eligibility Interviewers, Government Programs 43-4061.00
  • Customer Service Representatives 43-4051.00
  • Credit Authorizers, Checkers, and Clerks 43-4041.00
  • Tax Examiners and Collectors, and Revenue Agents 13-2081.00

Moderately Similar

  • Fraud Examiners, Investigators and Analysts 13-2099.04
  • Compensation, Benefits, and Job Analysis Specialists 13-1141.00
  • Insurance Underwriters 13-2053.00
  • Insurance Sales Agents 41-3021.00
  • Appraisers and Assessors of Real Estate 13-2023.00

Related

  • Lawyers 23-1011.00
  • Administrative Law Judges, Adjudicators, and Hearing Officers 23-1021.00
  • Compliance Officers 13-1041.00
  • Private Detectives and Investigators 33-9021.00
  • Title Examiners, Abstractors, and Searchers 23-2093.00
  • Paralegals and Legal Assistants 23-2011.00
  • Compensation and Benefits Managers 11-3111.00
  • Legal Secretaries and Administrative Assistants 43-6012.00
  • Accountants and Auditors 13-2011.00
  • Financial Examiners 13-2061.00

Related Programs

Education programs that prepare you for this occupation

  • Master's DegreeM.S. in Risk and InsuranceIssuer: Butler University
  • Master's DegreeRisk Management and InsuranceIssuer: Florida State University
  • CertificateInsurance Professional IIIssuer: Glendale Community College (CA)
  • Bachelor's DegreeInsurance & Risk ManagementIssuer: University of Central Arkansas
  • CertificateCertificate in InsuranceIssuer: Trine University
  • Associate's DegreeInsurance Specialist: Property & CasualtyIssuer: Glendale Community College (CA)
  • Bachelor's DegreeRisk Management and InsuranceIssuer: Eastern Kentucky University
  • Bachelor's DegreeB.A./B.S. in Risk Management and InsuranceIssuer: Ball State University
  • Bachelor's DegreeB.S. in Risk Management and InsuranceIssuer: Butler University
  • CertificateFINANCIAL SERVICESIssuer: Wor-Wic Community College