Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
SOC: 43-4051.00
Common Job Titles
Account Representative
Customer Service Representative (CSR)
Customer Service Specialist
Member Services Representative (Member Services Rep)
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
MindsetRespond to customer inquiries and concerns with empathy and professionalism across multiple communication channels including phone, email, and chat platforms.
Proficient
KnowledgeOperate customer relationship management (CRM) systems and multi-channel contact center software to document interactions, process transactions, and track service requests efficiently.
Proficient
MindsetBalance customer satisfaction goals with organizational policies and time constraints when managing multiple inquiries and resolving conflicts independently.
Proficient
KnowledgeOrganize daily workflow and prioritize customer service tasks in fast-paced call center or service desk environments to meet performance metrics.
Proficient
KnowledgeApply product and service knowledge to address routine customer questions using CRM software and knowledge bases while adhering to company scripts and policies.
Developing
KnowledgeAnalyze customer complaints and service issues to identify root causes and determine appropriate resolution pathways within established guidelines.
Developing
MindsetEngage with diverse customers demonstrating cultural sensitivity and active listening to build rapport and trust.
Developing
KnowledgeInterpret customer needs and communication cues during high-volume interactions to provide accurate information and appropriate solutions.
Developing
KnowledgeApply problem-solving techniques to resolve general customer complaints by coordinating with supervisors and other departments when issues require escalation.
Developing
KnowledgeExplain product features, service procedures, and account information using clear, accessible language tailored to customer comprehension levels.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Customer Service Representatives (2024)
Estimated Total Employment (U.S.)
2,725,930
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $30,690. 25th percentile: U.S. $35,970. 50th percentile: U.S. $42,830. 75th percentile: U.S. $50,140. 90th percentile: U.S. $62,730. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$30,690
10% of workers earn the following or more
$62,730
Workers on average earn
$45,380
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Customer and Personal Service4.7/5
English Language3.9/5
Administration and Management3.5/5
Sales and Marketing3.5/5
Mathematics3.3/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
