Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
SOC: 41-2021.00
Common Job Titles
Counter ClerkRental AgentRental Sales RepresentativeVideo Clerk
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- MindsetEngage customers requesting repairs, rentals, and services in person at service counters, demonstrating attentiveness and responsiveness to customer needs.Developing
- KnowledgeExplain available service options, rental terms, and product features to customers making purchase or rental decisions, ensuring clarity and comprehension.Developing
- KnowledgeCompute costs, fees, and payment totals for rental and service orders using point-of-sale systems and pricing schedules, ensuring accuracy.Developing
- Hands-onOperate cash registers, credit card processing machines, and barcode scanners to process customer transactions efficiently and accurately.Developing
- KnowledgeApply inventory management systems and databases to track rental equipment availability, reservation status, and return schedules.Developing
- Hands-onExecute documentation and recording of customer orders, rental agreements, and service requests using computers and administrative software to maintain accurate records.Developing
- KnowledgeAnalyze customer needs and equipment requirements through active listening and questioning to recommend appropriate rental or service solutions.Developing
- MindsetRespond to customer complaints, conflicts, and negotiation requests with professionalism and problem-solving orientation to achieve mutually satisfactory resolutions.Developing
- Hands-onPerform inspection of returned rental equipment and materials to assess condition, identify damage, and determine appropriate charges or refunds.Developing
- KnowledgeApply persuasion and sales techniques to influence customer decisions regarding upgraded services, extended rentals, or additional products.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Counter and Rental Clerks (2024)
Estimated Total Employment (U.S.)
398,620
Wage Distribution by Percentile
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $28,580 |
| 10% of workers earn the following or more | $62,030 |
| Workers on average earn | $43,700 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.5/5
- English Language3.7/5
- Administrative3.5/5
- Sales and Marketing3.4/5
- Administration and Management3.0/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOracle Database
Technology Skills
Database softwareInventory management systemsPoint of sale POS softwareWord processing software
Tools & Equipment
35 millimeter camerasAdjustable widemouth pliersAdjustable wrenchesBarcode scannersCash registersCredit card processing machinesDelivery trucksDesktop computers