Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
SOC: 43-4081.00
Common Job Titles
Front Desk AgentFront Desk ClerkGuest Services Agent (GSA)Night Auditor
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Hotel, Motel, and Resort Desk Clerks (2024)
Estimated Total Employment (U.S.)
261,430
Wage Distribution by Percentile
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $26,600 |
| 10% of workers earn the following or more | $44,720 |
| Workers on average earn | $34,740 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Customer and Personal Service4.3/5
- English Language4.2/5
- Public Safety and Security3.7/5
- Administrative3.6/5
- Computers and Electronics3.4/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
FacebookMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordYardi software
Technology Skills
ASI FrontDeskBlinkDelphi TechnologyIncident tracking softwareInnQuest roomMasterMicrosoft PublisherProperty management system PMS softwareRamesys Hospitality
Tools & Equipment
Automated call distributors ACDAutomated telephone answering systemsCentrex phone consolesOn hold playersPersonal computersPrivate automatic branch exchange PABX systemsSteam cleaning equipmentTelephone call identification systems