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LER.me
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  1. Occupations
  2. Hotel, Motel, and Resort Desk Clerks

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

SOC: 43-4081.00

Common Job Titles

  • Front Desk Agent
  • Front Desk Clerk
  • Guest Services Agent (GSA)
  • Night Auditor

Wage Data According to the Bureau of Labor Statistics

Annual wage data for Hotel, Motel, and Resort Desk Clerks (2024)

Estimated Total Employment (U.S.)

261,430

Wage Distribution by Percentile

Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $26,600. 25th percentile: U.S. $29,210. 50th percentile: U.S. $34,270. 75th percentile: U.S. $37,430. 90th percentile: U.S. $44,720. Use the left and right arrow keys to move between percentiles.

  • U.S.
MetricU.S.
10% of workers earn the following or less$26,600
10% of workers earn the following or more$44,720
Workers on average earn$34,740

+ indicates wage is at or above the BLS reporting cap ($239,200/year)

Skills & Requirements

Key competencies for this occupation, ranked by importance

  • Customer and Personal Service4.3/5
  • English Language4.2/5
  • Public Safety and Security3.7/5
  • Administrative3.6/5
  • Computers and Electronics3.4/5
Skills & Requirements: Knowledge

Tools & Technology

Equipment and software commonly used in this occupation

In-Demand Technology

Frequently requested by employers in job postings

  • Facebook
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Yardi software

Technology Skills

  • ASI FrontDesk
  • Blink
  • Delphi Technology
  • Incident tracking software
  • InnQuest roomMaster
  • Microsoft Publisher
  • Property management system PMS software
  • Ramesys Hospitality
Tools & Technology: Technology Skills

Tools & Equipment

  • Automated call distributors ACD
  • Automated telephone answering systems
  • Centrex phone consoles
  • On hold players
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Steam cleaning equipment
  • Telephone call identification systems
Tools & Technology: Tools & Equipment

Related Occupations

Occupations with similar skills and knowledge requirements

Most Similar

  • Lodging Managers 11-9081.00
  • Concierges 39-6012.00
  • Receptionists and Information Clerks 43-4171.00
  • Locker Room, Coatroom, and Dressing Room Attendants 39-3093.00
  • Counter and Rental Clerks 41-2021.00

Moderately Similar

  • Baggage Porters and Bellhops 39-6011.00
  • Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop 35-9031.00
  • Reservation and Transportation Ticket Agents and Travel Clerks 43-4181.00
  • Cashiers 41-2011.00
  • Passenger Attendants 53-6061.00

Related

  • Food Servers, Nonrestaurant 35-3041.00
  • Customer Service Representatives 43-4051.00
  • Maids and Housekeeping Cleaners 37-2012.00
  • Ushers, Lobby Attendants, and Ticket Takers 39-3031.00
  • Parking Attendants 53-6021.00
  • Medical Secretaries and Administrative Assistants 43-6013.00
  • First-Line Supervisors of Housekeeping and Janitorial Workers 37-1011.00
  • Dining Room and Cafeteria Attendants and Bartender Helpers 35-9011.00
  • Office Clerks, General 43-9061.00
  • Food Service Managers 11-9051.00

Related Programs

Education programs that prepare you for this occupation

  • CertificateCertified Front Desk RepresentativeIssuer: Alabama Adult Education, Alabama Community College System (ACCS)
  • CourseHotel OperationsIssuer: ACCS Innovation Center
  • DiplomaRetail, Hospitality, And Tourism TechnologyIssuer: Tennessee College of Applied Technology-Memphis
  • DiplomaRetail, Hospitality, And Tourism ManagementIssuer: Tennessee College of Applied Technology-Elizabethton
  • CertificationCertified Hospitality Accountant Executive (CHAE)Issuer: Hospitality Financial and Technology Professionals
  • CertificationCertified Hospitality Trainer (CHT)Issuer: American Hotel and Lodging Educational Institute (AHLEI)
  • DiplomaRetail, Hospitality, And Tourism TechnologyIssuer: Tennessee College of Applied Technology-Jackson
  • CertificateAcademic English Foundations (Noncredit)Issuer: Ventura College
  • CertificateArt Education for ChildrenIssuer: Folsom Lake College
  • Associate's DegreeSocial Justice Studies: GeneralIssuer: Mt San Antonio College