Passenger Attendants
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
SOC: 53-6061.00
Common Job Titles
Bus AideBus AssistantBus AttendantBus Monitor
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- MindsetIntegrate customer service principles with safety protocols when assisting passengers aboard ships, buses, trains, or within terminals.Proficient
- MindsetRespond to passenger inquiries and concerns using active listening and social perceptiveness in high-volume travel environments.Proficient
- KnowledgeApply conflict resolution and negotiation techniques when managing passenger disputes or challenging situations independently.Proficient
- KnowledgeMonitor passenger safety and behavior throughout transportation facilities and vehicles, identifying potential hazards or security concerns in real-time.Proficient
- MindsetSupport passengers requiring special assistance or care, demonstrating empathy and patience in diverse cultural and language contexts.Proficient
- KnowledgeCoordinate passenger boarding, seating, and disembarkation processes, organizing workflow to maintain schedules and ensure smooth operations.Proficient
- KnowledgeExplain use of safety equipment and emergency procedures to diverse passenger populations in transportation settings.Developing
- Hands-onOperate wheelchairs, mechanical lifts, and accessibility equipment to assist passengers with mobility needs following safety standards.Developing
- Hands-onPerform food and beverage service tasks efficiently managing service delivery in confined transportation spaces.Developing
- KnowledgeApply public safety and security knowledge to ensure compliance with transportation regulations and emergency response procedures.Developing
- KnowledgeInterpret route information, schedules, and travel-related data to provide accurate guidance to passengers using transportation systems and geography knowledge.Developing
- Hands-onExecute first aid and emergency response procedures using appropriate equipment when passenger health or safety incidents occur.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Passenger Attendants (2024)
Estimated Total Employment (U.S.)
25,340
Wage Distribution by Percentile
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $29,120 |
| 10% of workers earn the following or more | $49,510 |
| Workers on average earn | $38,480 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Transportation3.7/5
- English Language3.5/5
- Public Safety and Security3.2/5
- Customer and Personal Service3.2/5
- Psychology2.5/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
Microsoft Office softwareMicrosoft WindowsMicrosoft Word
Technology Skills
Appointment scheduling softwareEmail softwareTime tracking software
Tools & Equipment
Barcode scannersComputerized cash registersDigital video camerasFirst aid equipmentHigh-powered flashlightsLight trucksMechanical liftsMobile radios