Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
SOC: 39-3031.00
Common Job Titles
Lobby Attendant
Ticket Taker
Usher
Visitor Services Representative
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
MindsetEngage patrons attending entertainment events by providing friendly and helpful assistance with seating, directions, and facility information.
Developing
Hands-onOperate electronic ticket scanners and validation equipment to efficiently process patron admissions during event entry.
Developing
MindsetRespond to patron inquiries and requests for assistance using active listening and clear communication in fast-paced entertainment venues.
Developing
KnowledgeApply customer service principles and venue protocols when assisting patrons in locating seats, restrooms, and other facilities.
Developing
KnowledgeIdentify patron needs and potential safety concerns through observation and social perceptiveness during events.
Developing
MindsetRespond to conflict situations and patron complaints by negotiating solutions and de-escalating tensions diplomatically.
Developing
KnowledgeApply public safety and security protocols when monitoring venue areas and responding to emergency situations.
Developing
Hands-onHandle lost items and patron belongings following established venue procedures for documentation and retrieval.
Developing
KnowledgeCoordinate with supervisors and team members using two-way radios to manage patron flow and address operational needs during events.
Developing
MindsetSupport accessible and inclusive patron experiences by accommodating special needs and providing assistance to diverse audiences.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Ushers, Lobby Attendants, and Ticket Takers (2024)
Estimated Total Employment (U.S.)
119,210
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $22,880. 25th percentile: U.S. $27,140. 50th percentile: U.S. $31,150. 75th percentile: U.S. $35,650. 90th percentile: U.S. $40,210. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$22,880
10% of workers earn the following or more
$40,210
Workers on average earn
$31,770
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Customer and Personal Service4.3/5
English Language3.4/5
Public Safety and Security3.2/5
Communications and Media3.1/5
Sales and Marketing2.9/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
