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  1. Occupations
  2. First-Line Supervisors of Housekeeping and Janitorial Workers

First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

SOC: 37-1011.00

Common Job Titles

  • Environmental Services Supervisor (EVS)
  • Executive Housekeeper
  • Housekeeping Supervisor
  • Maintenance Supervisor

What You'll Need to Succeed

AI-generated

Key competencies for this occupation at a glance

  • KnowledgeEvaluate cleaning quality and compliance with facility standards through regular inspections of equipment, structures, and materials across hotels, hospitals, and offices.
    Proficient
  • MindsetBalance personnel performance expectations with individual team member development needs when coordinating work activities and coaching cleaning staff.
    Proficient
  • KnowledgeOrganize daily work schedules and task priorities for housekeeping teams independently, considering facility occupancy levels and resource availability.
    Proficient
  • KnowledgeAssess supply inventory levels and material resource requirements using computerized maintenance management systems (CMMS) and inventory tracking software.
    Proficient
  • MindsetReconcile interpersonal conflicts and negotiate solutions among team members when resolving disputes and maintaining team cohesion under operational pressures.
    Proficient
  • KnowledgeInterpret public safety, security regulations, and chemical safety data to ensure compliance with OSHA standards and facility protocols.
    Proficient
  • MindsetEngage subordinates through clear communication and motivational leadership when guiding, directing, and establishing interpersonal relationships in diverse work environments.
    Developing
  • KnowledgeApply training and instructional techniques to develop cleaning staff competencies covering proper equipment operation, safety protocols, and customer service standards.
    Developing
  • Hands-onOperate industrial cleaning equipment including floor scrubbers, carpet shampooers, and pressure washers following safety procedures and manufacturer specifications.
    Developing
  • KnowledgeAnalyze staffing needs and personnel resource allocation based on facility size, occupancy patterns, and budgetary constraints.
    Developing

Wage Data According to the Bureau of Labor Statistics

Annual wage data for First-Line Supervisors of Housekeeping and Janitorial Workers (2024)

Estimated Total Employment (U.S.)

174,660

Wage Distribution by Percentile

Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $34,390. 25th percentile: U.S. $38,600. 50th percentile: U.S. $47,520. 75th percentile: U.S. $60,330. 90th percentile: U.S. $74,190. Use the left and right arrow keys to move between percentiles.

  • U.S.
MetricU.S.
10% of workers earn the following or less$34,390
10% of workers earn the following or more$74,190
Workers on average earn$51,170

+ indicates wage is at or above the BLS reporting cap ($239,200/year)

Skills & Requirements

Key competencies for this occupation, ranked by importance

  • Customer and Personal Service4.4/5
  • English Language3.9/5
  • Administration and Management3.7/5
  • Education and Training3.4/5
  • Public Safety and Security3.3/5
Skills & Requirements: Knowledge

Tools & Technology

Equipment and software commonly used in this occupation

In-Demand Technology

Frequently requested by employers in job postings

  • Facebook
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word
  • SAP software

Technology Skills

  • Computerized bed control system software
  • Computerized maintenance management system CMMS
  • Email software
  • Facility use software
  • Help desk software
  • Inventory tracking software
  • Operating system software
  • Word processing software

Tools & Equipment

  • All-terrain vacuums
  • Auto scrubbers
  • Building alarm systems
  • Carpet shampooers
  • Carpet steamers
  • Cleaning scrapers
  • Commercial automatic floor scrubbers
  • Desktop computers
Tools & Technology: Tools & Equipment

Related Occupations

Occupations with similar skills and knowledge requirements

Most Similar

  • First-Line Supervisors of Office and Administrative Support Workers 43-1011.00
  • First-Line Supervisors of Mechanics, Installers, and Repairers 49-1011.00
  • First-Line Supervisors of Production and Operating Workers 51-1011.00
  • First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services 39-1014.00
  • First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand 53-1042.00

Moderately Similar

  • First-Line Supervisors of Passenger Attendants 53-1044.00
  • First-Line Supervisors of Construction Trades and Extraction Workers 47-1011.00
  • First-Line Supervisors of Personal Service Workers 39-1022.00
  • First-Line Supervisors of Food Preparation and Serving Workers 35-1012.00
  • First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers 37-1012.00

Related

  • First-Line Supervisors of Material-Moving Machine and Vehicle Operators 53-1043.00
  • First-Line Supervisors of Security Workers 33-1091.00
  • First-Line Supervisors of Non-Retail Sales Workers 41-1012.00
  • First-Line Supervisors of Farming, Fishing, and Forestry Workers 45-1011.00
  • Facilities Managers 11-3013.00
  • General and Operations Managers 11-1021.00
  • Administrative Services Managers 11-3012.00
  • First-Line Supervisors of Retail Sales Workers 41-1011.00
  • Recycling Coordinators 53-1042.01
  • Maids and Housekeeping Cleaners 37-2012.00

Related Programs

Education programs that prepare you for this occupation

  • DiplomaElectrical And Plumbing ConstructionIssuer: Tennessee College of Applied Technology-Dickson
  • CertificationSCPro™ Level TwoIssuer: Council of Supply Chain Management Professionals
  • CertificationSCPro™ Level One CertificationIssuer: Council of Supply Chain Management Professionals
  • CertificationRegistered Building Supply Professional (RBSP)Issuer: Building Service Contractors Association International
  • CertificationRegistered Building Service Manager (RBSM) DesignationIssuer: Building Service Contractors Association International
  • CertificationCertified Building Service Executive (CBSE)Issuer: Building Service Contractors Association International
  • CertificationCIMS Certified Expert (CCE)Issuer: ISSA
  • CertificationCertified Hospitality Housekeeping Executive (CHHE)Issuer: American Hotel and Lodging Educational Institute (AHLEI)
  • CertificateCertificate of Completion - Custodial TrainingIssuer: Renton Technical College
  • DiplomaBuilding Construction TechnologyIssuer: Tennessee College of Applied Technology-Oneida-Huntsville