First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
SOC: 43-1011.00
Common Job Titles
Accounting ManagerCustomer Service ManagerCustomer Service SupervisorOffice Manager
What You'll Need to Succeed
AI-generatedKey competencies for this occupation at a glance
- KnowledgeEvaluate staff performance against organizational standards and compliance requirements using performance management systems and quality control metrics.Proficient
- MindsetIntegrate team development priorities with individual employee needs when coaching and motivating administrative support staff.Proficient
- KnowledgeAnalyze workflow processes and resource allocation to optimize office operations and productivity across clerical teams.Proficient
- MindsetAdvocate for staff training needs and professional development opportunities in collaboration with human resources and senior management.Proficient
- MindsetReconcile conflicting priorities among team members and departmental objectives through negotiation and mediation in fast-paced office environments.Proficient
- KnowledgeCompare work schedules, staffing levels, and operational budgets to ensure adequate coverage and resource utilization across administrative units.Proficient
- MindsetBalance customer service expectations with operational efficiency requirements while maintaining team morale and service quality standards.Proficient
- KnowledgeApply personnel management principles and administrative procedures when staffing organizational units and coordinating clerical activities.Developing
- KnowledgeDemonstrate administrative software systems and office technology tools when training and teaching clerical staff on standard operating procedures.Developing
- KnowledgeInterpret organizational policies, procedural documentation, and compliance standards for subordinates in diverse administrative and clerical contexts.Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for First-Line Supervisors of Office and Administrative Support Workers (2024)
Estimated Total Employment (U.S.)
1,495,580
Wage Distribution by Percentile
| Metric | U.S. |
|---|---|
| 10% of workers earn the following or less | $43,920 |
| 10% of workers earn the following or more | $102,980 |
| Workers on average earn | $71,560 |
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
- Administration and Management4.5/5
- Customer and Personal Service4.2/5
- English Language3.7/5
- Administrative3.7/5
- Computers and Electronics3.3/5
Tools & Technology
Equipment and software commonly used in this occupation
In-Demand Technology
Frequently requested by employers in job postings
Adobe AcrobatApple macOSFacebookGoogle DocsHenry Schein DentrixIBM SPSS StatisticsIntuit QuickBooksMEDITECH softwareMicrosoft AccessMicrosoft DynamicsMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft SharePointMicrosoft TeamsMicrosoft VisioMicrosoft WindowsMicrosoft WordMozilla FirefoxOracle DatabaseOracle PeopleSoftSAP softwareSalesforce softwareSlackTableauYardi software
Technology Skills
ADP Workforce NowBlackbaud The Raiser's EdgeBlackboard softwareBookkeeping softwareCitrix cloud computing softwareContract management softwareData entry softwareDatabase software
Tools & Equipment
10-key calculatorsComputer data input scannersComputer laser printersDesktop computersLaptop computersLaser facsimile machinesLiquid crystal display LCD projectorsMulti-line telephone systems