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  1. Occupations
  2. General and Operations Managers

General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

SOC: 11-1021.00

Common Job Titles

  • General Manager (GM)
  • Operations Director
  • Operations Manager
  • Store Manager

Wage Data According to the Bureau of Labor Statistics

Annual wage data for General and Operations Managers (2024)

Estimated Total Employment (U.S.)

3,584,420

Wage Distribution by Percentile

Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $47,420. 25th percentile: U.S. $67,160. 50th percentile: U.S. $102,950. 75th percentile: U.S. $164,130. 90th percentile: U.S. $239,200. Use the left and right arrow keys to move between percentiles.

  • U.S.
MetricU.S.
10% of workers earn the following or less$47,420
10% of workers earn the following or more$239,200+
Workers on average earn$133,120

+ indicates wage is at or above the BLS reporting cap ($239,200/year)

Skills & Requirements

Key competencies for this occupation, ranked by importance

  • Administration and Management4.3/5
  • Customer and Personal Service4.2/5
  • English Language3.7/5
  • Production and Processing3.6/5
  • Mathematics3.5/5
Skills & Requirements: Knowledge

Tools & Technology

Equipment and software commonly used in this occupation

In-Demand Technology

Frequently requested by employers in job postings

  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Photoshop
  • Amazon Web Services AWS software
  • Apache Hadoop
  • Apple macOS
  • Atlassian Confluence
  • Atlassian JIRA
  • Autodesk AutoCAD
  • Extensible markup language XML
  • Facebook
  • Google Analytics
  • Google Docs
  • HubSpot software
  • IBM SPSS Statistics
  • Intuit QuickBooks
  • Kronos Workforce Timekeeper
  • Marketo Marketing Automation
  • Microsoft Access
  • Microsoft Dynamics
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft SQL Server
  • Microsoft SharePoint
  • Microsoft Visio
  • Microsoft Visual Basic
  • Microsoft Visual Basic for Applications VBA
  • Microsoft Windows
  • Microsoft Word
  • Mozilla Firefox
  • Oracle Database
  • Oracle PeopleSoft
  • Oracle Primavera Enterprise Project Portfolio Management
  • PostgreSQL
  • Puppet
  • R
  • SAP software
  • SAS
  • Salesforce software
  • Shell script
  • Slack
  • Splunk Enterprise
  • Structured query language SQL
  • Tableau
  • Teradata Database
  • The MathWorks MATLAB
  • Yardi software

Technology Skills

  • ADP Workforce Now
  • AMG Teleran SalesInSync
  • Act!
  • ActionWare
  • Airtable
  • Apple Final Cut Pro
  • Apple Keynote
  • Avidian Technologies Prophet
Tools & Technology: Technology Skills

Tools & Equipment

  • 10-key calculators
  • Cell phones
  • Computer scanners
  • Credit card processing machines
  • Desktop computers
  • Digital cameras
  • Handtrucks
  • Humidity test chambers
Tools & Technology: Tools & Equipment

Related Occupations

Occupations with similar skills and knowledge requirements

Most Similar

  • Facilities Managers 11-3013.00
  • Chief Executives 11-1011.00
  • Industrial Production Managers 11-3051.00
  • Administrative Services Managers 11-3012.00
  • First-Line Supervisors of Non-Retail Sales Workers 41-1012.00

Moderately Similar

  • Transportation, Storage, and Distribution Managers 11-3071.00
  • Project Management Specialists 13-1082.00
  • Construction Managers 11-9021.00
  • Information Technology Project Managers 15-1299.09
  • Sales Managers 11-2022.00

Related

  • First-Line Supervisors of Office and Administrative Support Workers 43-1011.00
  • First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services 39-1014.00
  • First-Line Supervisors of Mechanics, Installers, and Repairers 49-1011.00
  • First-Line Supervisors of Production and Operating Workers 51-1011.00
  • First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand 53-1042.00
  • First-Line Supervisors of Material-Moving Machine and Vehicle Operators 53-1043.00
  • First-Line Supervisors of Construction Trades and Extraction Workers 47-1011.00
  • Management Analysts 13-1111.00
  • First-Line Supervisors of Housekeeping and Janitorial Workers 37-1011.00
  • Industrial Engineers 17-2112.00

Related Programs

Education programs that prepare you for this occupation

  • CertificateLeadershipIssuer: Florence-Darlington Technical College
  • Post-Baccalaureate CertificateGraduate Certificate in ManagementIssuer: Troy University
  • Post-Baccalaureate CertificateGraduate Certificate in Business ExchangeIssuer: Troy University
  • Master's DegreeMaster of Science in ManagementIssuer: Troy University
  • Master's DegreeMaster of Public AdministrationIssuer: Troy University
  • Master's DegreeMaster of Business AdministrationIssuer: Troy University
  • Bachelor's DegreeBusiness Analytics Major (BSBA)Issuer: Troy University
  • CertificateBusiness Office AccountingIssuer: Paris Junior College
  • CertificateEntrepreneurshipIssuer: Paris Junior College
  • CertificateBusiness ManagementIssuer: Paris Junior College