General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

SOC: 11-1021.00

Common Job Titles

General Manager (GM)Operations DirectorOperations ManagerStore Manager
Wage Data According to the Bureau of Labor Statistics

Annual wage data for General and Operations Managers (2024)

Estimated Total Employment (U.S.)

3,584,420

Wage Distribution by Percentile

MetricU.S.
10% of workers earn the following or less$47,420
10% of workers earn the following or more$239,200+
Workers on average earn$133,120

+ indicates wage is at or above the BLS reporting cap ($239,200/year)

Skills & Requirements

Key competencies for this occupation, ranked by importance

  • Administration and Management4.3/5
  • Customer and Personal Service4.2/5
  • English Language3.7/5
  • Production and Processing3.6/5
  • Mathematics3.5/5
Tools & Technology

Equipment and software commonly used in this occupation

In-Demand Technology

Frequently requested by employers in job postings

Adobe AcrobatAdobe Creative Cloud softwareAdobe PhotoshopAmazon Web Services AWS softwareApache HadoopApple macOSAtlassian ConfluenceAtlassian JIRAAutodesk AutoCADExtensible markup language XMLFacebookGoogle AnalyticsGoogle DocsHubSpot softwareIBM SPSS StatisticsIntuit QuickBooksKronos Workforce TimekeeperMarketo Marketing AutomationMicrosoft AccessMicrosoft DynamicsMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft SQL ServerMicrosoft SharePointMicrosoft VisioMicrosoft Visual BasicMicrosoft Visual Basic for Applications VBAMicrosoft WindowsMicrosoft WordMozilla FirefoxOracle DatabaseOracle PeopleSoftOracle Primavera Enterprise Project Portfolio ManagementPostgreSQLPuppetRSAP softwareSASSalesforce softwareShell scriptSlackSplunk EnterpriseStructured query language SQLTableauTeradata DatabaseThe MathWorks MATLABYardi software

Technology Skills

ADP Workforce NowAMG Teleran SalesInSyncAct!ActionWareAirtableApple Final Cut ProApple KeynoteAvidian Technologies Prophet

Tools & Equipment

10-key calculatorsCell phonesComputer scannersCredit card processing machinesDesktop computersDigital camerasHandtrucksHumidity test chambers