Solicit donations or orders for goods or services over the telephone.
SOC: 41-9041.00
Common Job Titles
Telemarketer
Telephone Sales Representative (TSR)
Telephone Service Representative (TSR)
Telesales Representative (Telesales Rep)
What You'll Need to Succeed
AI-generated
Key competencies for this occupation at a glance
MindsetEngage potential customers through telephone outreach using persuasive communication techniques to solicit donations or orders.
Proficient
KnowledgeApply sales and marketing strategies during outbound calls to influence purchasing decisions and maximize conversion rates.
Proficient
MindsetRespond to customer concerns and objections through active listening to build rapport and address needs effectively.
Proficient
KnowledgeApply product knowledge and service information to answer customer questions accurately and present compelling value propositions.
Proficient
KnowledgeApply customer service principles to build positive relationships and enhance organizational reputation during outbound interactions.
Proficient
KnowledgeAnalyze customer responses and call data using CRM software to identify sales opportunities and adjust approach.
Developing
Hands-onOperate autodialing equipment and call recording systems following established protocols to manage high call volumes efficiently.
Developing
KnowledgeInterpret call scripts and promotional guidelines to deliver consistent messaging while adapting to individual customer interactions.
Developing
MindsetAccept rejection and maintain professional demeanor when encountering uninterested prospects during high-volume calling campaigns.
Developing
KnowledgeApply negotiation techniques to resolve customer hesitations and close sales within established pricing parameters.
Developing
KnowledgeOperate Microsoft Office applications and CRM software to document call outcomes, process orders, and maintain accurate customer records.
Developing
KnowledgeEstimate customer interest levels and buying signals using social perceptiveness to tailor pitch intensity and timing.
Developing
Wage Data According to the Bureau of Labor Statistics
Annual wage data for Telemarketers (2024)
Estimated Total Employment (U.S.)
66,430
Wage Distribution by Percentile
Line chart of annual wages by percentile. U.S. is the solid line. 10th percentile: U.S. $24,620. 25th percentile: U.S. $29,120. 50th percentile: U.S. $34,410. 75th percentile: U.S. $38,640. 90th percentile: U.S. $48,930. Use the left and right arrow keys to move between percentiles.
U.S.
Metric
U.S.
10% of workers earn the following or less
$24,620
10% of workers earn the following or more
$48,930
Workers on average earn
$36,340
+ indicates wage is at or above the BLS reporting cap ($239,200/year)
Skills & Requirements
Key competencies for this occupation, ranked by importance
Sales and Marketing4.3/5
Customer and Personal Service4.0/5
English Language3.8/5
Computers and Electronics3.1/5
Administration and Management3.1/5
Skills & Requirements: Knowledge
Tools & Technology
Equipment and software commonly used in this occupation
